Positive customer experiences are the most important aspect of any everlasting organization. The average dissatisfied customer will tell eight to 16 people about it. One-fifth of all unhappy customers tell at least 20 people about their bad experience. Here at The Chivery we are looking for passionate, self-motivated individuals who will strive to ensure that our customers are treated like the most important people in the world – we want representatives who will go the extra mile in all things with a can-do attitude. Trust us when we say that we like to get weird sometimes, but perfect customer care comes first (with a touch of whimsical practicality).

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This position will be in our offices in Austin, TX.

Job Description:

• Knowledge of our awesome Chivery products and theCHIVE culture.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Identify and assess customers’ needs to achieve satisfaction.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.

Requirements:

• 1+ years of customer service experience is a must.
• Must be dedicated to working hard, taking on new responsibilities and be proactive in upcoming projects as well as ensuring work for the day has been completed.
• Attention to detail an absolute must.
• Experience with online ticketing platforms and live chat (Zendesk preferred).
• Working schedule will be Monday thru Friday - weekend work possible and will be as needed.
• Overtime might be required, especially during the busy holiday season.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Confidence, patience, empathy, and politeness when dealing with difficult situations.
• An ability to work well under pressure.
• Experience with NetSuite and Shopify order management is a plus.

Compensation & Benefits:

• Competitive hourly rate.
• Benefits including health, dental and vision available after qualified work period.
• Our HQ sits on the waters edge in beautiful downtown Austin, with hike and bike trails at our back door.
• In office lunch 3 days a week