Customer Service Representative
Who We Are:
Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours.
Job Summary:
If you are a self-motivated, well-spoken, dynamic, overall nice person, with a passion for providing customers a world-class experience then Saatva, America’s #1 online luxury mattress brand, is looking for you!
What You Will Do
- Create a world class experience for our customers.
- Become a product expert.
- Resolve customer service issues, both basic and complex, on the phone and via live chat.
Experience and Skills Needed
- 1 to 2 years of customer support or sales experience with the ability to explain product attributes and benefits clearly and effectively troubleshoot and solve customer issues.
- Strong communication skills, both oral and written
- Strong interpersonal skills with the ability to build rapport effortlessly
- Passionate about providing great customer experience.
- Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
- Skilled in using personal computers and related software
What’s In It For You
- Medical and dental benefits
- Paid vacation and holidays
- Flexible work environment
- 401K
- FSA
- Casual dress code
- Dynamic and dedicated team
Sound Like a Good Fit? We’d love to talk to you!
Equal Employment Opportunity:
At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.