Customer Service Representative at LegalZoom

| Austin
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Description

LET'S MAKE YOU OFFICIAL

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Overview

The Values that Guide Us:

  • People First
  • Unstoppable
  • Purpose-Driven
  • Simplicity

The Customer Care Specialist is LegalZoom's initial connection to the customer, providing a positive customer experience and a consultative approach to the customer relationship. The Customer Care Specialist breathes life into our product and service portfolio. They play a critical role in bringing excellence to the customer experience and the company's top client relationships.

You will

  • Assist Customers with phone and chat inquiries about order status, payments, refunds, and site operation, as well as provide information about LegalZoom's products and services
  • Act as the point of contact for receiving and owning the resolution of customer issues and requests
  • Provide timely and consistent resolution to customers, within established guidelines
  • Serve as a liaison between customers and other departments to communicate information and resolve issues
  • Assure quality and accurate representation of product portfolio
  • Represent the company professionally to ensure that all current and potential customers have an exceptional experience

You have

  • 2-4 years experience in a call center customer-facing role; prior BPO experience preferred
  • Experience working with technology to help solve problems in real-time for customers
  • Self-starter who takes initiative and is able to work with limited direction
  • Ability to use Windows operating systems and navigate between multiple screens
  • Ability to think creatively, using various methods of problem-solving to anticipate and resolve problems
  • Strong conflict resolution skills, with the ability to effectively deescalate complex situations
  • Strong organization and work prioritization skills
  • Availability to work various shifts, including some overtime
  • Consistent track record of quota achievement
  • High School Diploma or equivalent required, Associates Degree preferred

What remote life with LegalZoom requires:

  • Internet access provided by a cable or fiber provider
  • High-Speed Internet that can pass a connectivity speed test
  • Availability of an Ethernet connection to the internet source is required
  • A secure space where monitors are not seen by anyone outside of LegalZoom to protect the privacy of our customers
  • An environment free from noise where conversations with customers cannot be overheard

What we offer:

  • An industry-leading compensation package
  • Medical/Dental/Vision effective the first - Including a free option for the employee!
  • Up to 30 paid days off per year
  • Mental Health Resources and Yearly Wellness Credit
  • 401k Employer Match
  • Paid Family Leave - Including maternity and paternity leave
  • Fertility Assistance
  • Employer Stock Purchase Program
  • Comprehensive Training & Development Program to set you up for success
  • To learn more about our company, and to hear from our Chief People Officer, please visit www.legalzoom.com/careers.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks

Location

9900 Spectrum Dr, Austin, TX 78717

An Insider's view of LegalZoom

What projects are you most excited about?

I'm excited to be working on our new Summer Internship program happening this summer. Bringing in early talent is so rewarding. Watching them grow into the career they work so hard for. Being given the opportunity to lead this program is one of the many reason I LOVE working here!

Joe

Head of Employer Brand & Early Careers

What are LegalZoom Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We strive to create a best-in-class workplace built on an inclusive, productive, and collaborative culture. Along with our remote-first approach, we’re pleased to announce significant improvements to our benefits—free and improved healthcare for individuals and lower cost for families, increased time-off, increased parental leave, and new employee benefits like fertility support and access to free meditation and exercise classes.

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