About Juniper Square

Our mission is to make the world’s private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who previously couldn’t benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology—all while contributing as a member of a values-driven organization—then we want to hear from you. We’ve tripled our team in each of the past three years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term, and are on track to triple our headcount again this year. We need YOU to help us achieve our mission.

About your role

The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

What you'll do

• Manage a queue of inbound questions via phone and email to foster long-term partnerships with our customers
• Build knowledge of our evolving product and be ready to work with customers across a variety of product questions
• Identify and implement creative solutions for our customers
• Partner closely with Customer Success Managers to drive product adoption, satisfaction and value creation for our customers
• Drive and contribute to programs to ensure customer feedback is shared with product and engineering
• Work proactively to solve external and internal challenges
• Lead strategic internal projects to help our team grow

Qualifications

• Strong written and verbal communication skills, including comfort with presenting to senior executives and ability to change communication style based on the audience
• High empathy for customers and passion for helping others
• Strong project-management skills, including great attention to detail and ability to juggle working on multiple projects at once
• Interest in new technologies
• Diplomacy and grace under pressure
• Ability to travel for customer in-person visits
• B.A.or B.S. degree

Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision care for you and your family
• Unlimited vacation policy and paid holidays
• Generous paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Professional development stipend
• Healthcare FSA and commuter benefits programs
• Professional development stipend 
• Monthly work from home wellness stipend while we're all remote
• Mental wellness coverage including live coaching and therapy sessions

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.