Customer Success Chief of Staff at Procore Technologies
We’re looking for a Chief of Staff to join Procore’s Customer Success department. In this role, you’ll be responsible for the execution of the overall strategy including how the strategy is measured and managed.
As Chief of Staff, you will directly own and drive the strategic initiatives responsible for delivering on the overarching vision set by the Customer Success organization. You will partner with the Revenue Leadership team and broader Customer Success leadership team to manage the daily, weekly, and quarterly operational cadence, metrics, and initiatives. You are ultimately responsible for the delivery of the key initiatives across the CS organization.
This position reports to the SVP of Customer Success and can be based remotely. We’re looking for someone to join us immediately.
What you’ll do:
- Own the multiple key initiatives that drive our CS leadership strategy, including customer journey framework(s)
Ensure alignment across the Revenue Leadership Team (RLT) and the business to integrate the tools and frameworks we require to deliver on our Net Revenue Retention Rate (NRR)
Manage the cohesive rollup of NRR and GRR globally, including Customer Expansion pipeline
Track and manage our up-sell and cross-sell motion, including partnering across the RLT to deliver and manage these initiatives
Own weekly, monthly, and quarterly read-out to Revenue Leadership Team (RLT) including NRR roll-up and update on strategic initiatives
Provide daily updates on stand-ups, weekly updates in writing, and quarterly presentations on the state of the call/progress
Educate and align leaders around the strategic plan and integrate it into performance dashboards
Be the business owner to ensure that our leadership performance dashboards are updated and maintained
Provide alignment and focus on delivering to the leadership team, and align with peers across the greater organization.
What we’re looking for:
8+ years of work experience, ideally in management consulting and/or corporate strategy at a leading technology company
Experience in enterprise software/SaaS is highly desirable
Proven track record to own, manage and drive cross-functional projects at an executive level
Expertise in helping set vision and strategy, and ensuring strategy is executed well
Ability to develop deep trust-based relationships across different stakeholders
Sophisticated quantitative aptitude and problem-solving capabilities with an ability to prioritize workflow, manage multiple projects, and a commitment to improvement
Persuasive communication skills (written and verbal), including the ability to tailor communications to a broad range of internal and external audiences
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.