Customer Success Chief of Staff at Procore Technologies

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Job Description

We’re looking for a Chief of Staff to join Procore’s Customer Success department. In this role, you’ll be responsible for the execution of the overall strategy including how the strategy is measured and managed.

As Chief of Staff, you will directly own and drive the strategic initiatives responsible for delivering on the overarching vision set by the Customer Success organization. You will partner with the Revenue Leadership team and broader Customer Success leadership team to manage the daily, weekly, and quarterly operational cadence, metrics, and initiatives. You are ultimately responsible for the delivery of the key initiatives across the CS organization.

This position reports to the SVP of Customer Success and can be based remotely. We’re looking for someone to join us immediately.

What you’ll do:

  • Own the multiple key initiatives that drive our CS leadership strategy, including customer journey framework(s)
  • Ensure alignment across the Revenue Leadership Team (RLT) and the business to integrate the tools and frameworks we require to deliver on our Net Revenue Retention Rate (NRR)

  • Manage the cohesive rollup of NRR and GRR globally, including Customer Expansion pipeline

  • Track and manage our up-sell and cross-sell motion, including partnering across the RLT to deliver and manage these initiatives

  • Own weekly, monthly, and quarterly read-out to Revenue Leadership Team (RLT) including NRR roll-up and update on strategic initiatives

  • Provide daily updates on stand-ups, weekly updates in writing, and quarterly presentations on the state of the call/progress

  • Educate and align leaders around the strategic plan and integrate it into performance dashboards

  • Be the business owner to ensure that our leadership performance dashboards are updated and maintained

  • Provide alignment and focus on delivering to the leadership team, and align with peers across the greater organization.

What we’re looking for:

  • Bachelor’s degree

  • 8+ years of work experience, ideally in management consulting and/or corporate strategy at a leading technology company

  • Experience in enterprise software/SaaS is highly desirable

  • Proven track record to own, manage and drive cross-functional projects at an executive level

  • Expertise in helping set vision and strategy, and ensuring strategy is executed well

  • Ability to develop deep trust-based relationships across different stakeholders

  • Sophisticated quantitative aptitude and problem-solving capabilities with an ability to prioritize workflow, manage multiple projects, and a commitment to improvement

  • Persuasive communication skills (written and verbal), including the ability to tailor communications to a broad range of internal and external audiences

Additional Information

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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