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Customer Success Consultant

| Austin

 

Job Opportunity: Customer Support Consultant

 

Location: Petaluma, CA or Austin, TX 

  • Are you an experienced restaurant professional seeking to use your talent and experience in a professional and fun office setting?
  • Want to stop working nights, weekends and holidays? This can be a reality if you come to work for Compeat.

 

What is Compeat?

We are one vendor, one contact, one login. That is what our customers love. We are the only restaurant management software that provides a full end to end solution. From back office and accounting to workforce management and payroll, we make it simple and we integrate it all. We’ve been in business for 16 years and provide service for over 7,000 restaurants. Our customers range from restaurants with 1 or 2 locations to hundreds of locations, from boutique fine dining to national chains and everything in between.

Who We Are: Restaurant Peeps and Technology Geeks.

What We Do: Deliver powerful solutions that streamline restaurant operations.

As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

What you bring to the table:

  • Knowledge and expertise in the restaurant industry along with a passion for exceeding customer expectations.
  • You are comfortable with change and bring a flexible attitude in all you do.
  • You have the energy and frame of mind to work in a company that maintains the heart of a startup while building the mind and muscle of an enterprise company.
  • You desire a work environment with a culture that thrives on innovation and execution.
  • You have COGS experience and are able to communicate and demonstrate expertise in COGS; you have implemented and/or managed a COGS system, including inventory and recipe modules; managed actual versus theoretical and the impact on the P&L. 


Primary Job Responsibilities:

  • Provide operational support via phone and email to clients of Compeat Software in a restaurant environment.
  • Year one objectives include becoming an expert in core products with high proficiency in advanced products.
  • Solve customer problems in a team environment.
  • Research and troubleshoot reporting issues while offering industry best practices.
  • Cultivate and build upon existing relationships to serve as a trusted adviser to our customer base.

Desired Personal Attributes:

  • Strong Communicator – excellent written communication skills.
  • Professional and friendly telephone presence.
  • Excellent time management and organizational skills.
  • Strong problem solving and analytical skills.
  • Agile learner adept at working in a dynamic and unstructured environment.
  • Great sense of humor, and someone who does not take themselves too seriously.

Qualifications and Experience:

  • 5+ years of restaurant operations experience.
  • Comfortable reading restaurant sales reports and P&L's.
  • Experience with Inventory and Recipe management.
  • Familiarity with at least one major POS system (Aloha, Micros, Toast, etc).
  • Familiarity with Basic Word and Excel functions.
  • Nice to Have:
  • Restaurant Accounting experience
  • Previous Software Support experience
  • Previous Inventory and/or Recipe Management role

In exchange for your hard work you can expect to work in a fun casual environment that cultivates creative thinking and teamwork. You will liaise with lots of fun restaurant clients and assist everyone from restaurant managers to CEOs. You will learn about analyzing a restaurant from financial and operational perspectives. We believe in a work-life balance. We take our work seriously, but we don’t take ourselves too seriously. Come join us and have some fun!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularLanguages
    • HTML5/SASS/CSSLanguages
    • JS/ExpressLanguages
    • NPMLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • RESTful API'sLibraries
    • Web/Windows ServicesLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Service Oriented ArchitectureFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Compeat is located in the Domain, close to Rock Rose in the Northside. We're surrounded by retail, hotels, and our passion, bars and restaurants!

An Insider's view of Compeat

What's something quirky about your company?

Half of our senior leadership is female, which is definitely an anomaly. I think the way this has affected the culture of Compeat is extremely positive, and the dynamic it creates feels very inclusive. On a personal level, to see this kind of representation at my company makes me really proud to be here and also inspires me.

Annabelle

Implementation and Training Consultant

What projects are you most excited about?

Currently I'm most excited about Improving the way our customers can order from their vendors. Our Restaurant back office features are battle tested and have been used for millions of hours, so finding ways to continuously improve that experience and bring customers joy, cost savings and efficiencies is very rewarding.

Ben

Senior Product Manager

How has your career grown since starting at the company?

I started where lots of great people started at Compeat, in support. I was able to take more challenging projects and eventually worked my way to Technical Account Manager. Later, I was asked to move over to development, where I currently live as a database developer. Thanks to Compeat, I was able to grow and learn!

Derek

Database Developer

What makes someone successful on your team?

To be successful on the SDR team at Compeat you need to be hungry, outgoing, flexible and tactful. This is an amazing place to grow in a competitive team environment with top notch coaching.Being able to adapt and pivot in this industry is key. Here on the SDR team we are constantly looking for the BEST ways to WIN!

John (JP)

Sr, Sales Development Representative

What are Compeat Perks + Benefits

Compeat Benefits Overview

We’re restaurants peeps, and our industry pros enjoy Compeat for more than just the normal schedule (no more nights and weekends!). We offer a range of competitive benefits that keep our employees happy, healthy, and productive. Benefits include a variety of health insurance options, a generous monthly HSA contribution, a legendary 401k match, fitness subsidies, paid parental leave, sick leave, paid holidays and time off, and more. Our peer-to-peer recognition system fosters team collaboration and allows you to choose your own rewards.

At Compeat, we know our employees are the key to our success so we offer additional perks that support our fun and innovative culture. Our Culture Crew coordinates shuffleboard tournaments, weekly on-site massage therapy, organized community service opportunities, and even monthly in-house happy hours that are catered by our own talented former chefs and pastry artists. Employees enjoy kitchens stocked with snacks, cold beverages, and a state-of-the-art coffee and espresso bar.

Our offices spaces are large, mostly wall free, and decorated to inspire creativity and teamwork. The choice of formal or casual meeting spaces offers the right tone for every topic. And our casual dress code and dog friendly environment are sure to make Compeat the best place you have ever worked.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Our Culture Crew is a voluntary group of employees from all across the company who meet regularly to plan everything from our monthly birthday happy hours to our annual volunteer day.
Open door policy
Open office floor plan
Diversity
Highly diverse management team
At Compeat, our senior leadership team benefits from a 50/50 gender split.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Compeat's pet policy is dog friendly daily. Hang out with the coolest pups you've ever met.
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
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