Customer Success Consultant
Job Opportunity: Customer Support Consultant
Location: Petaluma, CA or Austin, TX
- Are you an experienced restaurant professional seeking to use your talent and experience in a professional and fun office setting?
- Want to stop working nights, weekends and holidays? This can be a reality if you come to work for Compeat.
What is Compeat?
We are one vendor, one contact, one login. That is what our customers love. We are the only restaurant management software that provides a full end to end solution. From back office and accounting to workforce management and payroll, we make it simple and we integrate it all. We’ve been in business for 16 years and provide service for over 7,000 restaurants. Our customers range from restaurants with 1 or 2 locations to hundreds of locations, from boutique fine dining to national chains and everything in between.
Who We Are: Restaurant Peeps and Technology Geeks.
What We Do: Deliver powerful solutions that streamline restaurant operations.
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.
What you bring to the table:
- Knowledge and expertise in the restaurant industry along with a passion for exceeding customer expectations.
- You are comfortable with change and bring a flexible attitude in all you do.
- You have the energy and frame of mind to work in a company that maintains the heart of a startup while building the mind and muscle of an enterprise company.
- You desire a work environment with a culture that thrives on innovation and execution.
- You have COGS experience and are able to communicate and demonstrate expertise in COGS; you have implemented and/or managed a COGS system, including inventory and recipe modules; managed actual versus theoretical and the impact on the P&L.
Primary Job Responsibilities:
- Provide operational support via phone and email to clients of Compeat Software in a restaurant environment.
- Year one objectives include becoming an expert in core products with high proficiency in advanced products.
- Solve customer problems in a team environment.
- Research and troubleshoot reporting issues while offering industry best practices.
- Cultivate and build upon existing relationships to serve as a trusted adviser to our customer base.
Desired Personal Attributes:
- Strong Communicator – excellent written communication skills.
- Professional and friendly telephone presence.
- Excellent time management and organizational skills.
- Strong problem solving and analytical skills.
- Agile learner adept at working in a dynamic and unstructured environment.
- Great sense of humor, and someone who does not take themselves too seriously.
Qualifications and Experience:
- 5+ years of restaurant operations experience.
- Comfortable reading restaurant sales reports and P&L's.
- Experience with Inventory and Recipe management.
- Familiarity with at least one major POS system (Aloha, Micros, Toast, etc).
- Familiarity with Basic Word and Excel functions.
- Nice to Have:
- Restaurant Accounting experience
- Previous Software Support experience
- Previous Inventory and/or Recipe Management role
In exchange for your hard work you can expect to work in a fun casual environment that cultivates creative thinking and teamwork. You will liaise with lots of fun restaurant clients and assist everyone from restaurant managers to CEOs. You will learn about analyzing a restaurant from financial and operational perspectives. We believe in a work-life balance. We take our work seriously, but we don’t take ourselves too seriously. Come join us and have some fun!