We are looking for a self-driven, high-performing and hands-on Customer Success Manager to help our customers in the LATAM region realize and maximize the value of their MongoDB subscription and services.

As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction.

We’re looking an individuals who has a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals, we would love to hear from you.

Core responsibilities:

• Build active and meaningful relationships with customers throughout their subscription lifetime, work closely with other MDB stakeholders on a daily basis strategizing on accounts across different industries
• Lead new customer and project onboarding meetings while validating and identifying customer needs, potential challenges and risk factors and key project timelines
• Promote and encourage implementation of paid MongoDB features
• Identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Develop and implement best practices, processes and tools which can continually enhance MongoDB’s Customer Success Program

Requirements

• You have at least 3 years of experience working in a Customer Success, Account Management, sales, or similar role
• You have experience with large scale, technologically complex accounts and/or SMB market customers
• You have an aptitude for learning enterprise technologies. Exposure to database, cloud, and infrastructure technology is a plus
• You are highly organized in your workflows. You understand what it means to own a customer portfolio and to prioritize efficiently
• You embrace teamwork and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization
• You are adaptive. You love an ever-changing environment where you are constantly improving yourself, your team and your processes
• You have exceptional verbal and written communication skills with the ability to present to diverse audience both internally and externally
• Fluent Spanish is a must!