Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Manager

| Austin

The Role:

Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Who we are:

AlertMedia has disrupted the mass notification industry and become its technology leader, now serving some of the largest and most respected companies in the world. Our emergency communication software and monitoring services enable organizations keep their people safe, informed and connected. Customers in telecom, healthcare, transportation, energy, manufacturing, government and education are using the AlertMedia platform for emergency communication, regular business communication, and operational activities such as scheduling, dispatching and other logistics.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share some of the truly impactful use cases we've uncovered for our customers. For more information please visit www.alertmedia.com.

What you will do:

  • Build strong relationships with our customers
  • On-board new customers (including getting in employee contact data via Excel upload, active directory sync and API)
  • Train new customers on the AlertMedia platform based on their specific use case 
  • Provide quick and responsive ongoing technical and administrative support
  • Understand our customers’ unique needs and how they utilize the application
  • Keep track of new product developments and strategically inform clients about them
  • Communicate desired software requirements to product management team
  • Acquire industry knowledge related to general trends, use cases, and emerging technologies
  • Identify up-selling opportunities to ensure customers using the AlertMedia platform to fullest capacity
  • Identify additional opportunities within their company to broaden Alert Media footprint
  • Ensure positive and productive customer experience to maintain software renewals
  • Collaborate with marketing and technology departments to execute sales strategy as new products and features are released
  • Contribute to AlertMedia’s culture, values and vision for the future
  • Requirements:

  • BA/BS degree preferred
  • 2+ years’ experience in account management, customer success management or on-boarding role 
  • US Citizen or Permanent Resident (We will not sponsor at this time)
  • Experience working with medium-sized to enterprise level customers 
  • Comfort level owning a volume of accounts with a tailored approach
  • Outstanding verbal and written communication skills
  • Customer on-boarding experience 
  • Strong listening skills with the ability to mirror and work with a variety of customer profiles 
  • Excellent project management skills with ability to prioritize 
  • Experience working with large data-sets, file uploads and comfort level working with high-volume spreadsheets 
  • Strong analytical, negotiation and creative problem solving skills
  • Ability to work with all members of our team (business development, software development, and product management)
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Tons of energy, humor, compassion, and enthusiasm
  • The ability and desire to work in a fast-paced challenging environment
  • The desire to learn and be coached
  • What we offer:

    • Base salary + Company-Wide Bonus program
    • Stock options- Be a shareholder in the company
    • Competitive PTO + holidays to enjoy balance
    • Health benefits- Medical,Dental,Vision and Life Insurance 100% paid for employees
    • Commitment to community service with opportunities to give back 

    AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Read Full Job Description

    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • C#Languages
      • JavascriptLanguages
      • PythonLanguages
      • jQueryLibraries
      • ReactLibraries
      • AngularJSFrameworks
      • DjangoFrameworks
      • FlaskFrameworks
      • Node.jsFrameworks
      • PostgreSQLDatabases
      • RedisDatabases
      • DynamoDBDatabases
      • ElasticsearchDatabases
      • Google AnalyticsAnalytics
      • ConfluenceManagement
      • JIRAManagement
      • SlackManagement
      • HubSpotCRM
      • SalesforceCRM


    One exit South of downtown walkable to Zilker Park with skyline and greenbelt views. All the amenities without the parking frustrations!

    An Insider's view of AlertMedia

    How would you describe the company’s work-life balance?

    Management knows that work-life balance is important and they practice it themselves. Having this balance makes it easy to come into work every day ready to give 110%.

    Liel Navon

    Team Lead, Sales

    What projects are you most excited about?

    I'm excited about the opportunity to strategically hire people we feel will truly make an impact on the business and know "why" they are working hard because our product genuinely helps a lot of people. I am also passionate about our commitment to community service and driving these relationships and events!

    Kelsey Ozar

    Director, Talent

    What makes someone successful on your team?

    To be a successful developer at AlertMedia you will need to be smart and passionate about great code. Our most valuable developers consistently "check their ego at the door" and focus exclusively on the best solution for the problem.

    Matt Miller

    Senior Developer

    How do you make yourself accessible to the rest of the team?

    AlertMedia is inherently a very collaborative culture. No one here is above helping others, including our executive leadership team. We are readily available to assist through negotiations, demos, customer calls or to simply provide guidance. Time is never wasted on someone who cares and is focusing their effort on the right things.

    Peter Steinfeld

    VP, Sales

    How do you collaborate with other teams in the company?

    Given our current size, collaboration comes easily, but as we grow, we have to be more intentional about how we work with each department. For example, our team often drops in on the weekly sales meetings, holds a weekly meeting with the sales team leads, and has a slack channel with all of sales so people can share ideas and ask questions


    VP, Marketing

    What are AlertMedia Perks + Benefits

    AlertMedia Benefits Overview

    AlertMedia has a comprehensive benefits package in order to take care of our employees, including 100% paid medical, dental, vision and life insurance. We take pride in giving back to our community through quarterly give-back opportunities and enjoy quarterly team-building both team specific and company-wide.

    Health Insurance & Wellness Benefits
    Dental Benefits
    AlertMedia pays for 100% dental coverage for its full-time employees.
    Vision Benefits
    AlertMedia pays for 100% vision coverage for its full-time employees.
    Health Insurance Benefits
    AlertMedia pays for 100% medical coverage for its full-time employees through BlueCross BlueShield.
    Life Insurance
    AlertMedia pays 100% of life insurance coverage for full-time employees.
    Retirement & Stock Options Benefits
    Company Equity
    AlertMedia offers a generous equity grant for full-time employees, including vesting over a four-year period.
    Performance Bonus
    AlertMedia is proud to offer a generous collective success annual bonus to all of its full-time employees.
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    AlertMedia offers 4 weeks paid maternity leave with up to a total of 12 weeks with FMLA and 2 weeks paid paternity leave.
    Vacation & Time Off Benefits
    Generous PTO
    AlertMedia offers competitive paid time off for its full-time employees, with the opportunity to gain additional days off with tenure.
    Paid Volunteer Time
    AlertMedia has a strong commitment to serving our community, with opportunities to get involved at quarterly give-back events.
    Paid Holidays
    AlertMedia offers 10 company paid holidays for full-time employees.
    Perks & Discounts
    Casual Dress
    AlertMedia offers a casual dress environment, anything but shorts!
    Company Outings
    AlertMedia puts a huge emphasis on team-building. Q1/Q3 are dedicated to team-specific events while Q2/Q4 are company-wide events including our always amazing holiday party!
    Stocked Kitchen
    AlertMedia has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
    Some Meals Provided
    AlertMedia has a Tuesday lunch tradition. We bring in delicious catered food and introduce new hires, share product updates or customer stories, and even get to see our board deck via our CEO.
    Happy Hours
    AlertMedia enjoys Friday happy hours after a week of hard work.
    AlertMedia offers free parking to all employees.
    More Jobs at AlertMedia6 open jobs
    All Jobs
    Dev + Engineer