Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Hybrid

Customer Success Manager

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As a CSM, you will be the primary advocate our customers, guiding them along a path to success and engaging resources across Duo to accelerate value realization for each customer. We will need you to be as passionate about Duo solutions as they are about providing an extraordinary experience for every customer

As a Customer Success Manager, you will...

  • You're responsible for the ultimate success of Duo’s customers, including customer onboarding, project success, retention, and renewal
  • You ensure that customers derive maximum value from their investments in Duo and fully leverage their subscriptions and services on an ongoing basis
  • Identify and develop new opportunities for expansion across your existing business and collaborate with the sales team to ensure subscription growth and increased solution footprint
  • Drive a seamless onboarding processes and work cross-functionally with our support and services team to dedicatedly handle your customer’s successful deployment
  • You will help to develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth
  • Passionately handle each customer’s business needs and environments – actively seek opportunities to up-sell, cross-sell and generate referrals
  • Drive and execute customer renewals

Experience you have...

  • 3+ years in a customer facing role
  • You're a self-starter with a consistent track record of driving customer success (adoption, renewals, quarterly business reviews)
  • Have the ability to understand customer requirements, identify up-sell and cross-sell opportunities
  • Experience working with an enterprise solution sales team and partnering with account executives in development and closure of sales opportunities
  • Familiarity with IT security concepts and industry trends
  • Highly analytical with a dedication to process
  • Excellent verbal and written communication skills
  • Teamplayer with the highest level of integrity
  • You have a passion for technology and how it can be leveraged to drive business impact

3 Reasons You Should Apply...

  • Care about contributing to an amazing work culture and environment
  • Are comfortable with the rapid, unpredictable nature of a tech startup
  • Are okay with trying and failing to getting it perfect the first time

Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place.

Our roots and values were forged in the Midwest. We believe in enabling and empowering people to follow their passions inside and outside of the office. Collaboration is our standard operating practice, and we actively seek to reduce barriers to brilliance.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — transforming the security industry as we know it.

Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications.

Finally and most importantly, we are a proud Equal Opportunity Employer.

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What are Duo Security Perks + Benefits

Duo Security Benefits Overview

We like to keep everyone happy and healthy. From financial security to personal growth, we're here to support you.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Onsite office parking
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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