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We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

The Gig

Our customer success managers collaborate with customers + internal teams to deliver business value through our software + services. In this role, you'll:

  • Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery
  • Build strong relationships with our customers and gain a deep understanding of their industry and business strategy
  • Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business
  • Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems
  • Be the voice of the customer, essential to project success and helping our customers reach their goals!

    About You

    Here’s what we think makes a great Customer Success Manager:

    • You’ve got 5+ years of customer-facing experience as an account manager, product manager, sales manager, or program manager for a software company
    • You’re experienced in managing client expectations + increasing client satisfaction, adoption, and growth
    • You know how to nurture a client for advocacy and work to expand their use of our product
    • You’re a thoughtful communicator with clear and concise verbal and written skills
    • You’re positive, self-motivated, and comfortable wearing multiple hats
    • You’re analytically-minded and love to solve complex problems
    • You’re innately curious and possess the initiative to tackle and own new projects or processes
    • You have a deep understanding of and passion for great user experience
    • You’ve got experience working within and adapting to technical teams
    • Computer Science degree or previous technical experience is a plus

    We're always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don't worry about checking all the boxes. If our values and mission resonate with you, please apply!

    Basics

    • This role includes 40% travel.
    • Please apply with a cover letter​ that details why you’re a fit for the role and Square Root!
    Read Full Job Description

    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • JavascriptLanguages
      • PythonLanguages
      • RubyLanguages
      • AngularJSFrameworks
      • ExpressFrameworks
      • FlaskFrameworks
      • Node.jsFrameworks
      • Ruby on RailsFrameworks
      • MySQLDatabases
      • Neo4jDatabases
      • PostgreSQLDatabases
      • RedisDatabases
      • Survey MonkeyAnalytics
      • IllustratorDesign
      • InVisionDesign
      • PhotoshopDesign
      • SketchDesign
      • HTMLDesign
      • CSSDesign
      • ConfluenceManagement
      • JIRAManagement
      • TrelloManagement
      • WordpressCMS
      • IntercomCRM
      • SalesforceCRM
      • Campaign MonitorEmail
      • SendGridEmail
      • MarketoLead Gen

    Location

    We have a cozy campus of three 1920’s craftsman-style homes in the historic district of Clarksville, just a few blocks away from downtown Austin.

    An Insider's view of Square Root

    What projects are you most excited about?

    I find our Move a Metric projects really exciting at Square Root. We work with clients to identify a key metric to improve. Using a combination of data science and technology we formulate a plan to help the client move that metric in a positive direction. Through this program, we’re able to show strong business value.

    Jessica

    Customer Success Director

    How does the company support your career growth?

    Career goals at Square Root are supported by mentorship, a learn anything budget (that really is for learning anything!), and regular 1x1's with our CEO to talk about anything! More than that, though, we have a team that supports growth by always providing new and different opportunities to develop skills and show off ones you've gained.

    Mary

    Marketing Manager

    What are some social events your company does?

    Square Root invests in work/life balance. They take care to include my family regularly in events like holiday parties, the family picnic, happy hour invites, and much more. When they do, the attention to detail and care to make the moment special for us really makes an impact. It isn’t just checking a box.

    Eric

    Sales Director

    What are Square Root Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Eat lunch together
    Daily stand up
    Open office floor plan
    Diversity
    Documented equal pay policy
    Highly diverse management team
    Health Insurance & Wellness Benefits
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Retirement & Stock Options Benefits
    401(K)
    Company Equity
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Paid Volunteer Time
    Sabbatical
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Pet Friendly
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement

    Additional Perks + Benefits

    Our perks are inspired by our values and team. For example, in 2015 we added a $3,000 annual budget for each Radical to Learn Anything. Our Thrive value and the team’s passion for personal + professional growth inspired this perk. Through feedback surveys and 1-on-1 conversations, we continue to learn what matters most to our team. Each thing we add is meaningful, not just a box to check.

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