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Customer Success Manager

| Austin

We’re building the world’s best org chart and collaborative people planning tool (read our master plan.) We’re a close-knit team that is passionate about what we do. Our customers are dynamic companies with 50-5,000 employees in diverse industries. Pingboard helps them work and plan better, together.

Our sales engine has built an impressive list of clients that love our products.  Now, we’re looking to hire our first Customer Success Managers to continue to engage with customers, navigate their journey with Pingboard and help maximize their relationship with our products.

This position is located in beautiful Austin, Texas or, if you’re an experienced remote professional, wherever in the U.S. you call home.  Pingboard is committed to building an inclusive team with diverse backgrounds and life experiences.

 

You’re excited about this role because you’ll:

  • Manage a portfolio of accounts and own the customer relationship post-sale

  • Be eager to become a product expert and passionate about helping customers get the most out of it

  • Identify and close up-sell opportunities to ensure customers are using Pingboard to the fullest capacity

  • Maintain high levels of customer engagement and satisfaction with a focus on customer retention

  • Serve as the voice of the customer within the organization

  • Help define process and metrics for this new department, iterating and serving as a thought partner with senior leaders  

  • Collaborate with teams across the organization to solve customer issues and find new ways to grow your portfolio of accounts

 

We’re excited about you because you:

  • Have 3+ years in a customer success role, account management or strategic consulting organization. B2B SaaS experience is a benefit

  • Have strong interpersonal skills and experience building strong internal and external relationships

  • Have a successful track record of consistently driving product engagement, customer satisfaction score/NPS and customer lifetime value

  • Thrive in an environment where change is constant and you have a major voice in important business decisions

  • Superior written and verbal communication, able to articulate product and business concepts in a crisp and cogent voice

  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

  • Bilingual in Spanish is a bonus

 

To support you in your work, we offer:

  • Competitive salary, bonus plan, and equity stake in the company

  • Medical & dental coverage, including  paid parental leave

  • A supportive environment where you can be your authentic self

  • An experienced leadership team committed to transparency

  • Our new dog-friendly office in South Austin with adjustable standing desks, cold brew on tap,  delicious snacks, and natural light, all just a short walk from Radio Coffee

  • Open vacation policy and 13 company holidays

  • 401K

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Objective-CLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomEmail

Location

Right around the corner from Radio Coffee, Papalote Taco House, Thundercloud Subs, Soup Peddler with lots of other fun spots for walking meetings.

What are Pingboard Perks + Benefits

Pingboard Benefits Overview

Full medical and dental coverage for you, plus the flexibility to customize a plan for you and your family. We love hosting fun company wide events, happy hours, and game nights.

Culture
Friends outside of work
Eat lunch together
Team based strategic planning
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Invest in your future. You are eligible to enroll in the 401K plan with your first paycheck.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
We value time-off flexibility so much, we built it into the Pingboard app itself! When you need to head out early to run an errand, slip out to visit the dentist or doctor, just update your status.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Take off or work remote when you want. We trust you to decide as long as you’re working effectively with your team on our collective goals. We encourage our folks to have a strong work-life balance.
Paid Holidays
Along with our open vacation policy, we also observe 10 company-wide holidays.
Paid Sick Days
Take the time you need. Don't be a hero. Rest, recuperate, and come back when you're 100%.
Perks & Discounts
Casual Dress
Company Outings
We celebrate together and enjoy team building outings to grow and strengthen our bonds, our most recent one was Axe Throwing!
Stocked Kitchen
We take pride in offering tasty, healthy snacks and drinks. We keep a list in the kitchen where you can request your favorite snack and we'll do our best to get it!
Some Meals Provided
We have bi-weekly all-hands meetings with healthy, catered lunches as well as team specific lunch and learns on a regular basis.
Happy Hours
We host regular Happy Hour events at local spots around Austin. We keep things family friendly and encourage friends to join us at Happy Hour!
Parking
We offer employees Free on-site parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
We encourage you to share your hobbies. Get a small group to do it with you and the company will pay for it.
Professional Development Benefits
Job Training & Conferences
We want you to learn new things and work on projects that expand your skills. If there is a conference, tool, or stack of books that will help you grow, tell us!

Additional Perks + Benefits

In addition to our health and wellness benefits, you'll enjoy free coffee and espresso drinks on our company tab next door at Seventh Flag Coffee.

To save your back and help you burn some calories, we give every employee an electric adjustable desk, so you can sit or stand.

We have a handful of tickets to each taping of the Austin City Limits TV show. Let us know which bands you want to see.

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