We’re building the world’s best org chart and collaborative people planning tool (read our master plan.) We’re a close-knit team that is passionate about what we do. Our customers are dynamic companies with 50-5,000 employees in diverse industries. Pingboard helps them work and plan better, together.

Our sales engine has built an impressive list of clients that love our products.  Now, we’re looking to hire our first Customer Success Managers to continue to engage with customers, navigate their journey with Pingboard and help maximize their relationship with our products.

This position is located in beautiful Austin, Texas or, if you’re an experienced remote professional, wherever in the U.S. you call home.  Pingboard is committed to building an inclusive team with diverse backgrounds and life experiences.

You’re excited about this role because you’ll:

• Manage a portfolio of accounts and own the customer relationship post-sale

• Be eager to become a product expert and passionate about helping customers get the most out of it

• Identify and close up-sell opportunities to ensure customers are using Pingboard to the fullest capacity

• Maintain high levels of customer engagement and satisfaction with a focus on customer retention

• Serve as the voice of the customer within the organization

• Help define process and metrics for this new department, iterating and serving as a thought partner with senior leaders  

• Collaborate with teams across the organization to solve customer issues and find new ways to grow your portfolio of accounts

We’re excited about you because you:

• Have 3+ years in a customer success role, account management or strategic consulting organization. B2B SaaS experience is a benefit

• Have strong interpersonal skills and experience building strong internal and external relationships

• Have a successful track record of consistently driving product engagement, customer satisfaction score/NPS and customer lifetime value

• Thrive in an environment where change is constant and you have a major voice in important business decisions

• Superior written and verbal communication, able to articulate product and business concepts in a crisp and cogent voice

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

• Bilingual in Spanish is a bonus

To support you in your work, we offer:

• Competitive salary, bonus plan, and equity stake in the company

• Medical & dental coverage, including  paid parental leave

• A supportive environment where you can be your authentic self

• An experienced leadership team committed to transparency

• Our new dog-friendly office in South Austin with adjustable standing desks, cold brew on tap,  delicious snacks, and natural light, all just a short walk from Radio Coffee

• Open vacation policy and 13 company holidays

• 401K