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Customer Success Manager

| Austin

About Seasoned:

Seasoned is a recently launched, well-funded start­up that is focused on disrupting hiring in the high growth, high turnover food service industry. Our goal is to continually improve the lives and livelihoods of the service industry professionals we serve with unmatched access to careers, content, and connections. The team is led by an experienced set of consumer technology veterans from LinkedIn, Lynda, Art.com, NoWait, and Home Away who have experience building rich, customer friendly experiences.

No other company seeks to create a place as diverse and dynamic as the industry we serve. With offices in Austin, TX and San Francisco, CA, we’re looking for people excited about being at the heart of how 10% of the American Workforce thrives.

Job Description + Responsibilities:    

This is a full-time position focused on maximizing customer success and retention while driving operational excellence. This role requires working alongside Sales, Product and Senior Management to constantly represent the voice of the customer and to drive the highest possible return on investment. Key focus areas will include retention, revenue expansion and lead generation.

You will be responsible for ensuring that  customers are getting the most value out of Seasoned with widespread adoption within managed brands and successful team building. You will develop strong customer relationships, serve as a customer advocate, identify upsell opportunities that align with the customer needs, facilitate problem resolution, and be knowledgeable about the product and able to assist in onboarding and training.

  • Own portfolio of strategic accounts, execute strategies to improve customer success, increase retention and grow revenue from these accounts.
  • Grow portfolio by providing insights and best practices, garnering success stories and expanding adoption and engagement within managed brands.
  • Understand customer satisfaction by communicating with customers, analyzing data and gathering feedback; must be able to use data to support arguments.
  • Represent the voice of the customer to provide input to product, marketing and sales.
  • Collaborate closely with Sales to support new customer rollouts, reactivations and expansion opportunities.
  • Understand workflows, pain points, constraints in customer environment. Monitor levels of engagement and provide feedback to the other teams regarding product and service improvements.

Key Results impacted:

  • # stores who are highly engaged with the Seasoned Product
  • Customer retention
  • Customer satisfaction
  • Revenue growth

A successful candidate should:

  • Have 2-5 years customer success or account management experience working with C-level audience, SaaS company prefered.
  • Be open to working in a startup environment, i.e., willing to wear more than one hat when it comes to supporting our customers;
  • Be able to work fast and understand the needs of both our customers and the business;
  • Be able to use data to support arguments; should be able to consolidate ideas into succinct communication tailored to audience: internal vs customer-facing.
  • Bring a positive attitude and passion for our challenge; and
  • Never stop learning.

Come join us in building something smart, unique, and useful.

Compensation:  Competitive and includes stock, benefits, 401k, etc.

Seasoned provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Seasoned complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people
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An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!

Brandon

Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are HotSchedules Perks + Benefits

Culture
Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
Parking
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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