Customer Success Manager at A Cloud Guru

| Austin
!Sorry, this job was removed at 11:55 a.m. (CST) on Friday, October 4, 2019
Intro

We’re a company founded by engineers, comprised of engineers, building the world’s largest cloud learning and transformation platform with a bold mission – giving individuals and businesses the chance to change their trajectory. Our fun and engaging courses have helped 850,000+ engineers learn to cloud, and we’re just getting started.

Working at A Cloud Guru

We’re a smart, quirky, tight-knit team who’s passionate about our purpose, who works hard, learns together, and laughs together. We look for people who are excited to work with purpose, who can add their own unique quirkiness to our own. We’re proud to say we champion diversity and inclusivity are committed to making coming to work an enjoyable experience for all.

Our Values

Champion our customers: We connect with and truly care about our customers
Be thoughtful but decisive: We move swiftly and confidently with grounded logic
Learn all the things: We bring insatiable curiosity to our roles every day
Be hungry, stay humble: We always bring our A-game, never our ego
Keep it fun: Above all, have fun and make 'em smile!

Our people matter to us. We understand that everyone has family, friends and interests outside of their careers so our employees can access a whole host of perks and benefits that include:

  • 4 weeks of PTO per year
  • Generous gender neutral paid parental leave
  • Family Planning Benefit
  • A Cloud Guru Idea Hours - We set aside 2 hours per week to learn something new!
  • Catered lunch three times a week
  • A well stocked fridge and kitchen 
  • Quarterly continuing education budget
The Customer Success Manager role

As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

In this role you’ll get to:
  • Learn new technologies quickly and deliver A Cloud Guru’s value proposition
  • Engage with key stakeholders post-sales, driving customer on-boarding, adoption, satisfaction and ensuring retention
  • Be the voice of customers internally and advocate improvement in every aspect of the B2B customer experience
We are looking for someone who can:
  • Lead a client through the entire on-boarding process post sale
  • Drive engagement and customer usage for our B2B clients
  • Maintain a deep understanding of product offerings and speak with customers about the most relevant features for their specific business needs
If you have the following experience we'd love to hear from you!
  • 2+ years of experience as a Customer Success Manager owning multiple client relationships
  • Start-up experience a plus!
  • Proven ability to develop relationships quickly
  • Experience delivering on key Customer Success metrics
  • Bachelor’s degree or equivalent experience

Does this sound like you? Want to help us teach the world to cloud? Get in touch, we’d love to talk.

Our crew

Our team is spread across the globe, primarily in the US, Australia and the UK. This role will be based in our offices in Austin, Texas. While we do have remote workers, this role requires hands-on collaboration so the position requires that you live in or relocate to Austin.

We are a fast-growing team with big ambitions. We need people who can help us build a solid foundation for the future. If you want to make a difference in a fast-growing team, now is the time to join.

A Cloud Guru is proud to be an equal opportunity employer and welcome all to join the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age. At A Cloud Guru, we champion diversity and know that an inclusive environment is critical to our success.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • S3Databases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • MarvelDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ContentfulCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

The vibe here is a reflection of the people – laid back, casual, and most of all, jovial. No workplace is ever going to be the same as home, but here there is a similar level of comfort. Folks are exceptionally welcoming and willing to help out where they can. Humor is necessary to get through the work day, and we've got that in spades here.

Vijay

Manager, FP&A

What's the biggest problem your team is solving?

People are super fans of our product. The challenge for us is helping them understand the best way to use it to get trained quickly. We’re sitting in a space where all companies are moving to cloud, but only a fraction of the workforce is skilled in it. With few competitors, our problems are all about meeting the demand of a hyper-growth industry.

Abby

Relationship Manager

How does the company support your career growth?

We provide opportunities for our leaders to attend leading conferences within our industry but also within their professional space. It's important to us that our leaders maintain a pulse of what's developing within their field and are equipped with insights to lead our growing teams. We have a work hard, stay humble motto at ACG.

Hanh

Director of Customer Experience

How do your team's ideas influence the company's direction?

I have a tremendous impact on the direction of the company. I once had an idea for a marketing campaign and mentioned this to someone on our marketing team — one month later, the campaign was live. It’s a great feeling to not only know that you are valued but what you say can change the way we do business.

Jonathan

Senior Enterprise Account Executive

What makes someone successful on your team?

Your people will determine the success of your company. I look for confident, curious salespeople that live with integrity and a sense of purpose. It’s my job to ensure they are developing. They bring conviction and resilience.

Tyson

Director of Enterprise Sales & Relationship Management

What are A Cloud Guru Perks + Benefits

A Cloud Guru Benefits Overview

We treat our people well, simply because it's the right thing to do.

Culture
Volunteer in Local Community
To celebrate our value 'Be Hungry, Stay Humble' we plan a day of charity each year. We volunteer around the city, and are active environmentalists.
Partners with Nonprofits
It is our vision to enable anyone, anywhere to become a cloud guru. We live this vision by partnering with customers such as the South African nonprofit Quirky30 and Women Who Code.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
If we're being honest, right now we really only have our awesome Culture Committee. We need you to join and help stand up some more!
Daily Stand Up
Open Door Policy
Team Owned Deliverables
Team Based Strategic Planning
Group Brainstorming Sessions
Pair programming
Open Office Floor Plan
Diversity
Highly Diverse Management Team
From ex-6th street bar owners to ex-Silicon Valley, our management team, lead by our fearless leader and President Katie Bullard, is not only diverse in gender, but also background.
Mean Gender pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Put aside up to $2,700 bucks to spend on yourself, or $5,000 on your dependents. $$$
Disability Insurance
Dental Benefits
A Cloud Guru pays for 100% of employee medical, dental and vision, up to a cap dollar amount.
Vision Benefits
A Cloud Guru pays for 100% of employee medical, dental and vision, up to a cap dollar amount.
Health Insurance Benefits
We're a little company that can compete with your big company benefits. We partner with a provider that gives us Enterprise-level benefits at our startup size. Yippie!
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paternity leave, so go on and have a little one.
Flexible Work Schedule
No one should have to feel guilty about going to the doctor or picking up their kids. Own your schedule, just don't abuse the system and we'll all be happy.
Remote Work Program
We like when our employees are in the office, because it lets us build a family culture, but we give everyone the freedom to work where they're "from-from" for up to a week!
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-Work Program Post Parental Leave
Company Sponsored Family Events
Work to live, don't live to work!
Vacation & Time Off Benefits
Generous PTO
A Cloud Guru offers 4 weeks of paid time off. Startups are tough, so we want you to unplug and use your time off, but if you don't, you have the opportunity to roll over 64 hours.
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Sorry you're sick. Here's 80 hours of paid sick leave a year.
Perks & Discounts
Casual Dress
Commuter Benefits
Are you a train or bus person? We partner with WageWorks to provide public transit benefits. We offer free parking for our drivers, and if you're a walker we reward you with $125 monthly stipend.
Company Outings
Every quarter we celebrate one of our core values by hosting a big company outing.
Free Daily Meals
Family lunch is our favorite office tradition. We don't eat at our desks, we eat together.
Stocked Kitchen
We eat a lot of cheese, and have heated debates over LaCroix vs Waterloo. The hard-boiled eggs are a bit watery, but people eat 'em!
Happy Hours
Parking
We have your Downtown parking covered. We offer paid garage parking nearby the office.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Training is in our DNA. Every Guru is given $250 a quarter to spend on professional development, and given 2 hours EVERY week to put aside their daily work to focus on training.
Lunch and Learns
Improve your sales skills, branding skills, learn how to not get your passwords stolen, figure out what the heck is going on with your benefits
Cross Functional Training Encouraged
Promote from Within
Continuing Education Stipend
One of our values is Learn All The Things. To live this value, every Guru is given $250 a quarter to spend on professional development.
Time Allotted for Learning
Every Friday for 2 hours, we put down our normal work and spend time learning something new.
Online Course Subscriptions Available
Paid Industry Certifications
Within months of joining, all Gurus take their Certified Cloud Practitioner exam, so that we can empathize with our students. After that, use your training budget for all the certs you need!
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