Customer Success Manager at Modernize Home Services, a QuinStreet vertical (Austin, TX)

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Who we’re looking for:

Modernize is looking for a Customer Success Manager to join the Regional ($5M to $20M sized customers) Customer Success Team. The Customer Success Manager role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our largest portfolio. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an individual account base. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions and help develop and execute strategies and tactics designed to maximize desired outcomes for our customers, ensure ROI, drive customer retention, increase revenue, and create high customer satisfaction.

The Modernize work environment is very dynamic and requires a person who is comfortable operating at a fast pace, who will proactively collaborate with multiple teams and outside partners while driving results. We are looking for someone to lend their experience to grow the team.

What you will do:

  • You are responsible for managing and growing clients that spend hundreds of thousands of dollars each year with our online marketing service. While this is not a hunting sales role, it requires sales acumen and is a highly visible revenue based position.

  • Using a consultative approach, you will grow your accounts by advising them on best practices, measuring results to prove ROI, expanding budgets, testing new products, and open up additional territories

  • Build and execute strategic account plans in order to achieve client satisfaction, retention, and maximize the lifetime value of the partnership

  • Communicate frequently with key contacts within the assigned account portfolio to understand their needs, solve problems, and help drive optimization of their digital marketing program

  • Review customer program performance data and prepare reports and presentations to the customer and internal teams

  • Partner internally with marketing, sales, product, and engineering to ensure delivery excellence

  • Conduct onboarding activities for new customers inclusive of account setup within our leads management system, the organization of internal delivery teams, and customer training.

  • Expand an ever-increasing set of responsibilities over time to fully develop your account management skill set

Who you are:

  • Talent for data analysis, with an ability to find the story behind the numbers and to use insight to drive specific action plans

  • Strong business acumen and ability to interface with all levels of organizations

  • A winner with a strong desire to see your accounts thrive, driving revenue for the company

  • The desire to grow professional skill sets and progress career

  • Excellent prioritization and time management skills

  • Relentlessly positive attitude and resilient in the face of challenges

  • Strong written and verbal communication

  • Strong Interdepartmental communication, project management, and organization.

  • Ability to quickly learn and utilize internal systems

Experience:

  • 1-4 years of sales/account management experience

  • Start-up experience highly preferred

  • HS Diploma required. Bachelor's degree in business preferred.

  • Experience in lead generation / digital demand generation marketing a strong plus

  • Strong Microsoft Excel and PowerPoint experience

  • Strong presentation skills and ability to operate under high-pressure environments

Modernize is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • SASSLanguages
    • jQueryLibraries
    • ReactLibraries
    • PreactLibraries
    • VueJSLibraries
    • CodeIgniterFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • RAnalytics
    • PythonAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Adobe BizibleCRM
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • EloquaEmail
    • MarketoLead Gen

Location

We are located in the heart of downtown Austin, right up the street from the capital with a rooftop patio overlooking Congress Ave.

An Insider's view of Modernize Home Services, a QuinStreet vertical

What's something quirky about your company?

Our love, and at times borderline obsession, with dogs and cats. It’s perfectly acceptable for meetings to be derailed when someone’s dog or cat comes into frame.

Hunter Skrasek

Software Engineering Manager

What does your typical day look like?

Not every day is the same, but there are similar elements: creating and analyzing reports, optimizing campaigns (ad creatives to bid adjustments), proactively working on new and existing initiatives with account managers and our engineering team. And of course, I have weekly meetings that allow me to learn from other teams.

Maria Chavez-Mata

Senior Digital Marketing Specialist

How has your career grown since starting at the company?

When I was looking to leave my previous company, one of the most important characteristics I was looking for in a new job was opportunity for professional development and the chance to grow within an organization that was open to allowing just that. I credit much of my growth here to the environment that's been created and fortunate to have.

Alex Adams

Demand Generation Manager

How do you make yourself accessible to the rest of the team?

I foster an open environment where both problems and solutions can be openly discussed. I embrace a management philosophy called Radical Candor which encourages the team to care personally and challenge directly. By putting Radical Candor at the forefront of our team culture, we bypass non-productive behavior while focusing on growing Modernize.

Alan Godfrey

SVP of Modernize Home Services

What’s the vibe like in the office?

It’s easy to cite that Modernize is stellar for our puppy policy, catered lunches, and unlimited PTO, but it is our culture that truly sets Modernize apart. Employees are thoughtfully set up to thrive and grow in our creative, collaborative, quirky community.

Cassie Morien

Senior Content Strategist

What are Modernize Home Services, a QuinStreet vertical Perks + Benefits

Modernize Home Services, a QuinStreet vertical Benefits Overview

The Modernize family is aware of just how much value each of our employees brings to our company. Because of this, we want to take care of our employees in return. We offer a plethora of perks and benefits to not only ensure our employees feel taken care of but also to create a fun and dynamic work environment that keeps them excited to come to work every day!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
$100 tax free monthly parking stipend
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Flexible Open PTO. FREE Food! Kegs on Every Floor. Catered Lunch 3 times/week. Flexible Hours. Company outings & Family Events. Full Shower Facilities. Career Development Focused.

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