(Austin, TX or remote)

You're looking to tackle complex problems, drive change, and help build the next generation of machine learning tools for detecting malicious and inauthentic behavior online. You want to collaborate with others, creatively solve problems, make decisions with conviction, and connect with a team that nerds out about the internet. You thrive in an environment of continual improvement, and you aren’t afraid to try new things and make mistakes with others. If this sounds like you, we want you on our team!

Yonder is on a mission to bring authenticity to the Internet. We use artificial intelligence and machine learning to help brands identify the groups that drive and influence online conversations. 

We're looking for a Customer Success Manager with 2+ years of experience working with Fortune 100 clients and a foundation of knowledge and process in the tech industry. The CSM will serve as the key liaison between our clients and internal teams to achieve maximum value and strategic goals. This position will report to the Sr. Customer Success Manager. 

Most of our team is based in Austin, TX, but we are remote-first and encourage candidates in other areas to apply. Interviews for this role will be conducted remotely over video during Covid-19, for the safety of our employees and candidates.

The problem we are solving is complex and requires diverse voices and perspectives. We are united by our passion for an authentic internet, but we are empowered by the differences in how we think, how we live, and what we’ve experienced. We strongly encourage candidates with diverse backgrounds to apply to this role, especially from groups traditionally underrepresented in tech. 

What You’ll Do:

In this high impact role, you will:

• Own Yonder's commercial client relationships, serving as the face of Yonder.
• Serve as daily client contact, working to develop a strong partnership, make sure clients are finding continuing value, and proactively anticipate potential risks.
• Be 100% relationship focused, managing the onboarding process, ongoing customer training, customer support, day-to-day deliverables, QBRs, etc.
• Develop a positive customer experience and fosters relationships and support brand loyalty.
• Establish clear retention goals and process milestones for the client and employees to work toward to minimize customer churn and establish a path with sales for upsells.
• Maintain a deep understanding of product offerings and speak with customers about the most relevant features for their specific business needs. 
• Be the voice of the customer and partner with Yonder's product, sales, and marketing teams.

What You Have:

• 2+ years of hands-on experience owning multiple client relationships with Fortune 500 clients.
• Must be comfortable working with day-to-day users as well as C-level contacts.
• Experience with SaaS products, including onboarding clients, providing customer support, and client retention 
• Familiarity with Microsoft Word/Excel/Powerpoint, Google drive. 
• Comfort with learning to use new software.
• Experience working cross-functionally with Product or Engineering teams 

What You’ll Get:

• Purpose-driven work 
• A team of dedicated and supportive colleagues 
• Encouragement to bring your whole self to work
• Remote-first organization, with an office available in Austin if preferred (availability is dependent on Covid-19) 
• Market-leading salary and equity compensation
• Coverage under best in class, flexible medical, vision and dental plans
• 401(k) with 100% company match up to 4% of salary and immediate vesting
• Unlimited vacation that you’re encouraged to take
• Paid parental leave
• Monthly virtual social events