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Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Build trusted advisor relationships with key stakeholders across the company
Develop robust suite of reporting/analytics that establish key performance metrics for customer success leadership
Analyze a variety of account health data to proactively identify risk areas across key customers or customer segments
Support key initiatives and system enhancements to drive measurable improvements in customer success team performance
Address ad hoc reporting requests from CSM and Sales team members
Build weekly presentations for executive-level leadership and quarterly board presentations
Develop business requirements supporting the design, QA and release of enhancements to internal customers success systems (SFDC/Strikedeck)
Build enablement materials and communication plans related to system and process improvements
Liaison with Sales and Professional Services to fill data gaps
Develop processes to ensure customer data accuracy Become the source of actionable insights into customer success efficiency/effectiveness
Positive attitude and passion for the opportunity
Organized, analytical, problem solver
Strong spreadsheet modeling skills
Excellent communication and interpersonal skills, written and verbal
Collaboration, teamwork, and partnership skills
2+ years experience in Finance, Sales or Customer Operations
Bachelor’s degree in business, economics, finance, or similar field
Creative mind, innovative thinker, eager to learn, grow, and develop
Expertise with Salesforce.com and Customer Success tools a plus
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
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