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Customer Success Representative - Entry Level

| Austin
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Customer Success Representative - Entry Level (hourly)

Shipwell is fundamentally changing the logistics industry by building an industry-leading connectivity solutions in the cloud! We are breaking the mold for how supply chains have operated for centuries using ground breaking technology in a very established industry that is over 5% of GDP. We work with thousands of shippers, suppliers, 3PLs, and carriers and created the first truly connected digital platform in logistics that provides real-time visibility, automation, and bullet-proof APIs. We are a series B startup that is backed by world class investors such as First Round Capital and Georgian Partners.


Customer Success Representative 

Do you have incredible attention to detail? Do you have excellent customer service skills? Do sleep better at night knowing that you made a difference today? If someone needs help, are you a calming influence to them? If so, you are the sort of person we want to hire as a Customer Success Representative (CSR) at Shipwell. Customer Success Representatives field calls and emails to and from our shipper and carrier customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy!

What you’ll do when you get here:
  • Complete a training and professional development program to prepare you for the position
  • Problem-solve through any issues that occur before, during or after transit
  • Track shipments and deliveries for freight booked by our Carrier Sales Team
  • Collect important paperwork from shippers and carriers 
  • Enter detailed notes in to our proprietary platform system, recording the details of your work
  • Make and receive calls with truck drivers, dock managers, and shipping coordinators
  • Accurately and effectively work as part of the Shipwell team to make sure our shippers and carrier are delighted with the Shipwell experience
What you need to have:
  • Ability to multitask, and prioritize effectively
  • Fluent Spanish language skills are a plus!
  • Excellent communication skills 
  • Effective and pleasant phone presence and skills
  • Strong organizational and time-management skills
  • A work ethic that is proven through either school or professional performance 
  • The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed

What we offer:

  • Incredible growth opportunity at one of the fastest-growing companies in Austin
  • Hourly wage of $12-$15 per hour depending on prior experience
  • 401k
  • Gym reimbursement and onsite Fitness Classes
  • The kitchen is fully stocked with local coffee, drinks, and snacks
  • Weekly catered lunches and breakfast
  • Company-sponsored healthcare insurance, dental insurance and vision insurance
  • Team building events and office competitions
  • Partial cell phone reimbursement
  • Receive an elite technology package to include a brand new MacBook Pro!
  • Opportunity to put your thumbprint on a high-growth company in the early stages
  • An open work environment where everyone (even the new folks) has a voice
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Team GanttManagement
    • WordpressCMS
    • Google AnalyticsCMS
    • HubSpotCRM

Location

Shipwell is located downtown, in the heart of Austin where plenty of trendy bars, restaurants, and shops are located within walking distance!

An Insider's view of Shipwell

What's the biggest problem your team is solving?

How a freight brokerage frees up cumbersome processes using technology! We strive to answer this question so people on the front lines can do more of what they do best. Our teams are the heaviest users and biggest advocates of Shipwell’s platform because it directly solves our industry-specific needs.

Andy

Carrier Compliance & Analytics Lead

What makes someone successful on your team?

What makes the team members on my teams successful is their ability to come in everyday with an amazing attitude, effort, and working together as a team!

Taryn

Enterprise Carrier Sales Manager

How do your team's ideas influence the company's direction?

Everyone on the team shows up with a unique perspective. We don't train people to be sales robots because sometimes new ideas can drastically improve how the entire team operates. That sort of ingenuity influences our entire company.

Laurel

Customer Operations Manager

How do you collaborate with other teams in the company?

Being a data scientist I spend about 50% of my time with stakeholders, customers, sales representatives, & the carrier success team, to understand how they work and how we can help them. One of the most important lessons I have learnt at Shipwell is that listening is key!

Anna

Associate Data Scientist

What are Shipwell Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes mariocart.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Friday.
Happy Hours
Parking
We offer employees Paid on-site garage parking, A parking subsidy.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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