Marketplace Operations Specialist

| Austin
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About Worksmith

Worksmith is a fast-growing software start-up based in the heart of Austin, Texas. We make it easy for our commercial clients to find, manage, and pay local service providers. Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, spas, clinics, etc. with local contractors, such as cleaners, handymen, painters, plumbers, etc. across the US and Canada.

Worksmith’s software saves time, money and headaches: for clients, Worksmith provides the peace of mind of knowing any emergency or recurring maintenance need is being handled efficiently and effectively by the Worksmith network.

For service providers, Worksmith is an easy-to-use, pay-for-performance marketing vehicle that provides job opportunities without the hassle of sales and marketing, billing or collections. Our platform provides the means for local service providers to dramatically grow their business: the top-performing service provider made over $150,000 through Worksmith in 2017.

Why Worksmith

We work hard and play hard.

The market opportunity for facility management is $50B and we’re disrupting it. From years of experience working with technology startups and enterprise operations managers, we knew there was a better way to find, hire, and manage service providers with smart technology, and we set out to build it.

Starting from the ground-up, we’ve come a long way: we have signed marquee customers including J.Crew, Bonobos, Rent The Runway, Tory Burch, Rag & Bone, Nespresso and Christian Louboutin. We’ve grown to service over 1,000 brick and mortar locations across the US and Canada. And our network of local service providers is +4,000 strong and growing.

We’ve accomplished all of this and had fun doing it - we promote the phenomenal Austin lifestyle and enjoy team lunches with Franklin BBQ, foodie tours of East Austin, and ACL Festival.

We’re team players.

Worksmith is a team environment - We cannot build this company without each and every team member, and we’re looking for people who jump at the chance to get in the game.

We rise to the occasion.

We’ve come a long way, and we have a lot to do. We’re looking for those ready to lead by example: early risers willing to come in early when needed, night owls willing to stay late, and masters of efficiency who find ways to do more, better, faster, and more creatively.

This isn’t a job - it’s an opportunity to build something great.

If you’re ready and willing to roll up your sleeves, now is the time to join us! We’ve called the plays, set our sights on company-wide goals, and are determined to achieve them. This is an exciting opportunity to grow the company and your career along with it.

Overview of Marketplace Operations Specialist

As a Marketplace Ops Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs done well and on-time. By providing top-notch customer service, you’ll solve client problems and help vendors grow their businesses.

Day-to-day you will:

  • Play a key role in communicating with local service providers and clients to ensure job requests are completed

  • Coordinate with local service providers to make sure they place bids, schedule jobs, and confirm completion in a timely manner

  • Listen and understand client needs to provide feedback to the Engineering team and influence features of the platform

  • Collaborate with team members to ensure the highest quality customer service is provided to all clients and local service providers

The right candidate will:

  • Effectively and proactively manage multiple client and vendor needs with an unparalleled sense of customer success

  • Possess an ability to overcome challenges with little oversight 

  • Possess a competitive drive to exceed customer expectations 

  • Demonstrate clear, professional communication over the phone and via email 

  • Display a strong sense of self-motivation and personal accountability 

  • Proactively identify and develop solutions to existing challenges  

We also look for these qualities:

  • A willingness to learn

  • A positive and hard-working attitude

  • Tenacity and attention to detail

  • High energy

  • Competitive spirit

Requirements:

  • Based in Austin, Texas

  • A four-year college degree

What we offer:

  • A work-hard, play-hard culture with an entrepreneurial approach

  • Opportunity to be part of a high-growth organization

  • Competitive compensation

  • Health and dental benefits

  • Flexible vacation policy

  • Casual, fun work environment: we enjoy team lunches, happy hours, and electric bike tours

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • React NativeLibraries
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • HotjarAnalytics
    • IntercomAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • LinkedInLead Gen

Location

210 Barton Springs Rd, Austin, TX 78704

An Insider's view of Worksmith

What’s the vibe like in the office?

We have a very collaborative vibe in our office. Our space is open and our desks are all pretty close so we can talk to each other rather than live through Slack (although we do love Slack). Luckily we all get along really well so it's not a burden to be so close together. Overall its a pretty hard working chill vibe in our office and I love it!

Jessica

Marketplace Operations Specialist

What projects are you most excited about?

The Tech and Product Team just kicked off an initiative to release one innovation project each quarter, what we're referring to as a "mooshot." This is a chance for us to take a quick detour from the roadmap, exploring some wild ideas or experimenting with cutting edge technology. It's been a refreshing mental shift and ton of fun to feed off of ea

Kaitlyn

Product Design Lead

What's the biggest problem your team is solving?

We're currently focused on building a scalable marketplace that connects clients to local vendors. It's a unique challenge that requires the right combination of technology and the human touch, and is extremely rewarding as we make progress!

Steve Hehl

VP, Engineering

What are Worksmith Perks + Benefits

Culture
Volunteer in local community
Our Worksmith Gives Back committee organizes monthly opportunities for our team to volunteer in the Austin community.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worksmith employees can contribute up to $2,750 annually to their healthcare FSA and up to $5,000 annually to their dependent daycare FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Worksmith's team fitness initiatives include sponsored race teams and flag football teams.
Mental health benefits
Worksmith offers an Employee Assistance Program to provide on-demand access to professional counselors in the areas of depression, marital/family concerns, alcohol and drug issues, & traumatic events
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Worksmith provides 12 weeks of paid parental leave for all employees.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Worksmith's "Healthsmith" committee organizes group outings, intramural sports teams, and a running club.
Professional Development Benefits
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

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