Customer Success Representative

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and a healthy, active, life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China. 

What You'll Do:

The Customer Success Representative is responsible for developing and managing LogicMonitor's post-sales relationship with designated Primary Market Pool Accounts (smaller Pro, Webtech and Starter License Package). The Customer Success Representative role will be highly transactional, servicing a large number of primary and starter package accounts through a variety of communication and outreach campaigns. The goal of the Customer Success Representative will be to increase overall Lifetime Value and Customer Satisfaction ratings for assigned accounts, while at the same time identifying accounts with potential to grow into the Major or Strategic markets. The Customer Success Representative will assume full account ownership of all starter package accounts, thereby allowing these Customer Success Managers to increase engagement frequency with higher-value Major and Strategic Market Accounts. This is an entry level role that will allow you to grow your career in Customer Success.

Here's a closer look at the duties in this key role:

  • Act as the escalation point of contact from internal resources as needed
  • Ensure assigned accounts receive product updates, newsletters, tweets/social media announcements that pertain to their usage and experience
  • Understand, track and increase ongoing product usage / utilization in assigned accounts
  • Ensure appropriate customer certifications are obtained and maintained on an ongoing basis
  • Participate in regular customer engagements such as webex and face to face events
  • Work with technical support on accounts that are generating abnormal number of cases, identifying need for additional engagement, training and education as appropriate

What You'll Need:

  • Bachelor's Degree, with a preference for technical degrees such as computer science or computer information systems
  • Strong interest in account management, customer success, or customer support
  • Exceptional oral and written communication skills, with the ability to present
  • Desirable technical skills: Windows/Mac, SaaS, Cloud, MCP, MCSE, MCSA, CCNA, etc.
  • Working knowledge of network monitoring is a plus, as well as, previous experience in Technical Support Engineer or Service Account Manager role is a plus
  • Hard working, creative and critical thinking, initiative-takers preferred


 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.
500 West 2nd Street, Austin, TX 78701

Insider's spotlight

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

Our team is made up of the smartest people I know, and it's been a joy watching the individuals around me grow with LogicMonitor. What you put into LogicMonitor is what you get out of it. Those that thrive here are go-getters, push themselves and others to reach their highest potential, and know that success comes from a team effort.

Yasmeen Farukh

Chief of Staff

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

More Jobs at LogicMonitor12 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Product
Sales
Product
new
LogicMonitor
Marketing
new
LogicMonitor
Product
new
LogicMonitor
Sales
new
LogicMonitor
Sales
new
LogicMonitor
Marketing
new
LogicMonitor
Sales
new
LogicMonitor
Marketing
new
LogicMonitor
Developer
new
LogicMonitor
Operations
new
LogicMonitor
Operations
new
LogicMonitor
Operations
new
LogicMonitor