Customer Success role at a fast growing company at ePayPolicy

| Austin
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ePayPolicy is the ONLY payment processor designed specifically for independent insurance agencies to accept credit card and ACH payments online. We’re the BEST at what we do, just ask any of the 24 state insurance associations that endorse us as their go-to payment processor.

Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals accept payments. Today, with over 1,500 clients and exponential growth (we more than doubled revenue in the last 12 months!), we’re proud to say we are exceeding that goal every day -- and we want YOU to be a part of it!

Job description
Your primary role is to reach out to our existing customers and have deep conversations and learn ways to increase their usage of our system. Left alone, our clients increase usage of ePayPolicy organically, but can you bring in improvements make that growth curve steeper? What you learn from those conversations will impact our product, marketing, and sales efforts as it will help us gain an even deeper understanding of our customers. This is a proactive role where you will reach out to customers as opposed to responding to support tickets which are handled by our existing customer support staff.
Why ePayPolicy
- Come join a winning team! We have a 95%+ retention rate with our customers.
- Fun culture (No egos here. We laugh all day while being super productive.)
- Fantastic health, dental, and vision benefits
- Unlimited vacation
- Open communication (We won’t box you in! If you have a cool idea for a marketing campaign or a suggestion on how to improve the production, let’s talk about it! We value everyone’s ideas and opinions.)
- No micromanagement
- Huge opportunity for growth
- Free snacks
- Close to Trader Joe’s, Tacodeli, Starbucks, Rudy’s BBQ, Amy’s Ice Cream...and a Gold’s Gym after you eat yourself into a coma

About You
We’re looking for people who truly love working with customers and are eager and willing to over deliver. We can teach you everything you need to know about insurance, but what we can’t teach is work ethic and a desire to serve -- that’s on you.

You’ll possess the following -

- You understand exactly how to track success this in role
- You will come in every day with a positive attitude excited to learn, service our customers, and help the company grow.
- You have experience demonstrating a SaaS product for new customers.
- You should have at least 2 years of customer success experience on a software product (preferably SaaS), as well as a proven professional track record of success in previous roles
- Strong communication skills is a must. (So is a sense of humor - we like to have fun!)
- You should be extremely organized 

Bottom Line:
This position is a customer success member’s dream. So, if you’re ready to take the next step in your career and join an awesome team on a mission, apply today!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • CanvaDesign
    • TrelloManagement
    • SlackManagement
    • WordpressCMS
    • HubSpotCRM
    • PipedriveCRM
    • MailChimpEmail
    • SendGridEmail


The office sits in the beautiful hills overlooking Lake Austin. There are plenty of Austin's finest food and fitness options just minutes away!

An Insider's view of ePayPolicy

What’s the vibe like in the office?

The vibe here is extremely friendly and laid-back, while still promoting getting things done. Everyone gets along well, and plays off each others strengths.


Application Developer

What's the biggest problem your team is solving?

Since we have such strong client acquisition from trade shows and inbound leads, we're working on maximizing our outbound floor plan to make it as strong as possible.


Team Lead

How has your career grown since starting at the company?

My three years here has been ridiculously awesome. I started in Customer Support part-time, and today I am involved in just about every area of the business.


Team Lead

What unique initiatives do you have that encourage innovation?

We have a saying at ePayPolicy that goes like this. "The best idea wins. So who has it?" We encourage everyone to question why we do things the way we do and offer other solutions. We believe a collaborative environment brings out all of our best ideas.

Todd Sorrel


How do you collaborate with other teams in the company?

I collaborate with the marketing team, mostly. When they get inbound leads they send those my way, so our work really goes hand in hand.


Inbound Product Specialist

What are ePayPolicy Perks + Benefits

ePayPolicy Benefits Overview

ePayPolicy offers up to 100% healthcare contributions, and unlimited paid time off. Happy hours and quarterly company sponsored events are always a blast!

Volunteer in local community
ePayPolicy volunteers at Austin Mobile Loafes & Fishes. Mobile Loaves & Fishes provides food & clothing & promotes dignity for our ... prepared feeding program to the homeless and working poor.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Professional Development Benefits
Promote from within
Online course subscriptions available