Enverus company image
Enverus
Hybrid
View Profile
Jobs//Hybrid//Customer Success//

CUSTOMER SUCCESS SPECIALIST

Sorry, this job was removed at 6:16 p.m. (CST) on Thursday, July 25, 2019
View 93 Jobs
Find out who's hiring in Austin.
See all Customer Success jobs in Austin
View 93 Jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job

Why YOU want this position
This is your opportunity to learn how technology is driving better decisions, faster across the Oil & Gas industry. The time spent here will challenge and accelerate your understanding of the variety of issues facing the Oil & Gas industry today. If interfacing with people is a strong suit, don’t miss your chance to shape the future of Oil & Gas. This position is based in Austin, TX and reports to the Customer Success Manager.

Basic Performance Objectives
• Drive solutions for industry-related client inquiries over the phone, live chat, email and community discussion forums.
• Educate customers on DI data definitions, business rules and ingestion processes.
• Take ownership of more complex issues through greater knowledge of DI solutions suite.
• Deliver client feedback to development teams to enhance future products and services.
• Complete DI technical certifications and training on a regular basis.
• Increase the proficiency of DI product usage among our clients.
• Identify leads for the Sales Team.

Competitive Candidate Profile
• Thorough understanding of Oil and Gas data.
• Experience with industry software a plus (i.e. Petra, PHDWin, Petra, Aries, GeoGraphix etc.).
• Industry experience will make you more competitive.
• Experience providing a positive and solutions-oriented client experience.
• Proven ability to define client issues and leverage resources to solve problems.
• Successfully sought out opportunities to generate sales leads.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Meredith Gendell
Chief Human Resources Officer
Growth Opportunities
Learning and thriving as one team
As a SaaS company supporting the entire energy sector, Enverus seeks to connect to the culture and practices of each new company it acquires. When it comes to professional development, Enverus employees are supported through team-specific mentoring, instructor-led training and a learning channel that encourages self-directed growth, enabling employees to focus on the areas that matter to them and learn at their own pace. Even before the pandemic, it was important that Enverus employees had a healthy work-life balance; now, in a remote environment, the key word is flexibility.
As a SaaS company supporting the entire energy sector, Enverus seeks to connect to the culture and practices of each new company it acquires. When it comes to professional development, Enverus employees are supported through team-specific mentoring, instructor-led training and a learning channel that encourages self-directed growth, enabling employees to focus on the areas that matter to them and learn at their own pace. Even before the pandemic, it was important that Enverus employees had a healthy work-life balance; now, in a remote environment, the key word is flexibility.
The culture of Enverus is based on our core values of one team, partners for life and courageous innovation; these are ingrained in everything we do.
Jonathan Garrett
Vice President of Customer Success
Community-Building
Reflecting the diversity of the communities we serve
Garrett leads the DE&I committee, which educates employees about vocabulary, unconscious bias and awareness of different perspectives while empowering a wealth of employee resource groups to enrich the business. While recruiting, Garrett won’t dismiss candidates with non-traditional backgrounds or past professional experiences. And at work, he listens. Who are the quieter team members? What do they think about actions the team has made? What pieces of work processes can they have ownership on? Asking these critical questions ensures everyone has a microphone to the ears of leadership.
Garrett leads the DE&I committee, which educates employees about vocabulary, unconscious bias and awareness of different perspectives while empowering a wealth of employee resource groups to enrich the business. While recruiting, Garrett won’t dismiss candidates with non-traditional backgrounds or past professional experiences. And at work, he listens. Who are the quieter team members? What do they think about actions the team has made? What pieces of work processes can they have ownership on? Asking these critical questions ensures everyone has a microphone to the ears of leadership.
Enverus Communities, article club, training, and online resources via our intranet aim to accomplish the same goal: making sure that Enverus is a great place to work for everyone.
Adam Kincaid
Director of Sales Success
Growth Culture
Amid rapid expansion, the sky’s the limit
Expanding in line with the clients it supports, sales success aims to further a culture of internal growth, development and coaching. Productive onboarding and training programs, leadership development courses and close interdepartmental collaborations all work in lockstep to take care of employees, knowing they’ll take care of customers in turn. Amid the pandemic, Enverus adapted to rapid growth and a remote environment, adding multiple trainers and coaches, providing more insights through data, and enhancing its tech stack.
Expanding in line with the clients it supports, sales success aims to further a culture of internal growth, development and coaching. Productive onboarding and training programs, leadership development courses and close interdepartmental collaborations all work in lockstep to take care of employees, knowing they’ll take care of customers in turn. Amid the pandemic, Enverus adapted to rapid growth and a remote environment, adding multiple trainers and coaches, providing more insights through data, and enhancing its tech stack.
The future is bright, and we look forward to developing more comprehensive virtual training courses to support a more international and diverse team.

What are Enverus Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Online course subscriptions available
View full list of perks + benefits

More Jobs at Enverus

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about EnverusFind similar jobs like this