Customer Success Specialist

| Austin

About REX - Real Estate Exchange, Inc.

REX is a well-funded, game-changing real estate technology startup located in Woodland Hills, CA. With the goal of improving the lives of homebuyers and sellers, REX created a digital platform and real estate service that eliminates traditional agent commissions, sells homes faster and shifts control away from agents over to those who matter most: consumers. Having proven the effectiveness of the REX model in 2016 and grown rapidly in 2017, REX expanded to 10 cities in 2018. And with a recently closed Series C, REX will expand to 14 new markets in 2019.

About the Position

We're growing like crazy and looking for a solutions-oriented, energetic, and well-spoken professional to join the Sales Team at our Austin, TX office. This individual will be the voice of REX with the goal of creating great experiences, starting from the moment a customer calls in and ending with a home being sold/bought.

The Work:

  • Build relationships, generate excitement, and share REX’s value proposition with prospective customers
  • Respond to and convert inbound leads, which include phone calls and written inquiries (e.g. chat, email); collaborate with team members to ensure phone shifts are covered
  • Partner with the sales team to secure new customer appointments, generate sales activity reports, coordinate transactions, and prepare agreements
  • Comply with REX policy and all state/legal statutes

Experience & Qualifications

  • Experience in a fast-paced, high-volume, customer-facing or sales role
  • Possess communication skills, especially phone presence and energy Ability to manage and nurture prospects and customer follow-up through a CRM
  • Exhibit REX’s brand attributes: creative and innovative problem solver with the desire to be an industry changer to make buying and selling of real estate better for consumers
  • Proficient in productivity and web-based tools such as Microsoft Word, Excel, PowerPoint, Google hangouts, Google docs/sheets
  • A high degree of professionalism; able to remain calm and rational in times of confusion, rapid change or pressure
  • Team-oriented; willing to do what it takes to get the job done
  • Bachelor’s degree in an applicable field
  • Ability to work evenings and weekends
  • 1-2 years of real estate experience. Holds a real estate license in one of these states: California, Texas, New York, New Jersey, Oregon, Colorado, Florida, Pennsylvania.

Compensation and Benefits:

REX offers an attractive compensation and health benefits package with an equity stake in this fast-growing tech company.

Annual Bonus + Stock Options + Paid Time Off

Additional Information

As a pioneer in our industry, REX is setting new standards in the marketplace – for quality, innovation, integrity, professionalism, drive, consumer happiness, and social good. Our culture, together with our business vision and goals, serve as an orientation for leadership and a guide for how we conduct ourselves in day-to-day business. They also form the foundation for hiring, encouraging and rewarding great people. In addition, REX has been committed to doing good things for real estate consumers and to providing homes for those in the greatest need, wherever they may be. For every 50 homes we sell, we provide a home for a family in need. We started by funding the construction of a home for a family in Cambodia at the end of 2015. In addition to funding homes, the REX team regularly provides hands-on support to local nonprofits that provide shelter to families.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases

Location

REX's office is situated in the heart of it all. Close to Downtown and many eclectic dining spots, the address mirrors the lifestyle we like to create

An Insider's view of REX

What’s the vibe like in the office?

We have a fantastic culture and energy in the office. Everyone is laughing, having fun, and/or discussing strategies or talk tracks to help improve our conversations and improve customer service amongst our customer’s experiences. We have a shared goal to provide the best experience possible and it takes a group of incredible people to achieve that

Kallie

Social Media Producer

What does your typical day look like?

During a typical workday, I am responsible for engaging with potential buyers and sellers that are inquiring about our homes and services. Our team informs potential buyers and sellers of the great services we provide, such as Rex Home Loans, Insurance, buyer rebate program and other services.

Brian

Customer Service Specialist

How does the company support your career growth?

REX values ambition and individuals who take initiative to solve problems and run with whatever task you are given. At REX you are empowered to take ownership of projects and can be successful if you are fast, diligent and passionate about what we do

Jeremy

Senior Technical Recruiter

What unique initiatives do you have that encourage innovation?

At REX we are providing homes for families that do not have them, both currently, and with the wealth we create over time. For every 50 homes REX sells, we build one for a family that does not have one. As importantly, REX's employees have pledged to contribute a portion of the wealth they personally receive through their work at REX.

Jack

CEO

What are some social events your company does?

REX is always planning fun events for our coworkers to go to outside of work. Whether it's a happy hour at a local restaurant or a REX sponsored marathon, there are always ways to get to know the people you work with on a more social level.

Scott

Data Analyst

What are REX Perks + Benefits

REX Benefits Overview

- Family and Friends Discount Program
- Employee Discount Program
- Healthcare Coverage
- Unlimited PTO
- Catered Lunch Fridays
- Casual Dress Code
- Free Snacks and Drinks
- Trendy Office Spaces in California and Texas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
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