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Customer Success Specialist

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Customer Success Specialist

Why YOU want this position

Drillinginfo is now Enverus! Since our founding as a groundbreaking provider of oil & gas data, we have evolved our solutions to cover oil & gas analytics, trading & risk, and business automation for customers across the energy industry. Enverus represents this growth, while bringing us closer together as one team. Enverus delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the entire energy value chain, empowering customers to be more agile, efficient and competitive. The range of energy industry participants we serve includes exploration and production (E&P) companies and related businesses such as oilfield services, midstream, capital markets, power generators and utilities, energy traders, and downstream commercial & industrial energy consumers.

 

We are currently seeking a highly driven Customer Success Specialist to join our Support team in Austin, TX. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest growing sector. Enverus is the right company at the right time.

 

 

Performance Objectives:

  • Drive solutions for industry-related client inquiries over the phone, live chat, email and community discussion forums. 
  • Educate customers on DI data definitions, business rules and ingestion processes. 
  • Work with customers on complex issues related to the oil and gas industry, approx. 12 a day 
  • Deliver client feedback to development teams to enhance future products and services. 
  • Deliver product team feedback to customers. Must be comfortable with transparency, empathy, and steering any conversation toward constructive collaboration
  • Increase the proficiency of DI product usage among our clients. 
  • Use your knowledge of the DI Product Suite to identify additional applications we can offer customers to make their lives easier 
  • Willing and able keep up with the fast pace of a growth company.

 
Competitive Candidate Profile:

  • Oil and Gas related bachelors or industry experience of 2 years 
  • Experience with industry software a plus (i.e. Petra, PHDWin, Petra, Aries,GeoGraphix etc.). 
  • Experience providing a positive and solutions-oriented client experience. 
  • Proven ability to define client issues and leverage resources to solve problems. 
  • Enjoyable, genuine, positive attitude 
  • Proven ability to define client issues and leverage resources to solve problems. 
  • Enjoyable, genuine, positive attitude 

 

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Meredith Gendell
Chief Human Resources Officer
Growth Opportunities
Learning and thriving as one team
As a SaaS company supporting the entire energy sector, Enverus seeks to connect to the culture and practices of each new company it acquires. When it comes to professional development, Enverus employees are supported through team-specific mentoring, instructor-led training and a learning channel that encourages self-directed growth, enabling employees to focus on the areas that matter to them and learn at their own pace. Even before the pandemic, it was important that Enverus employees had a healthy work-life balance; now, in a remote environment, the key word is flexibility.
As a SaaS company supporting the entire energy sector, Enverus seeks to connect to the culture and practices of each new company it acquires. When it comes to professional development, Enverus employees are supported through team-specific mentoring, instructor-led training and a learning channel that encourages self-directed growth, enabling employees to focus on the areas that matter to them and learn at their own pace. Even before the pandemic, it was important that Enverus employees had a healthy work-life balance; now, in a remote environment, the key word is flexibility.
The culture of Enverus is based on our core values of one team, partners for life and courageous innovation; these are ingrained in everything we do.
Jonathan Garrett
Vice President of Customer Success
Community-Building
Reflecting the diversity of the communities we serve
Garrett leads the DE&I committee, which educates employees about vocabulary, unconscious bias and awareness of different perspectives while empowering a wealth of employee resource groups to enrich the business. While recruiting, Garrett won’t dismiss candidates with non-traditional backgrounds or past professional experiences. And at work, he listens. Who are the quieter team members? What do they think about actions the team has made? What pieces of work processes can they have ownership on? Asking these critical questions ensures everyone has a microphone to the ears of leadership.
Garrett leads the DE&I committee, which educates employees about vocabulary, unconscious bias and awareness of different perspectives while empowering a wealth of employee resource groups to enrich the business. While recruiting, Garrett won’t dismiss candidates with non-traditional backgrounds or past professional experiences. And at work, he listens. Who are the quieter team members? What do they think about actions the team has made? What pieces of work processes can they have ownership on? Asking these critical questions ensures everyone has a microphone to the ears of leadership.
Enverus Communities, article club, training, and online resources via our intranet aim to accomplish the same goal: making sure that Enverus is a great place to work for everyone.
Adam Kincaid
Director of Sales Success
Growth Culture
Amid rapid expansion, the sky’s the limit
Expanding in line with the clients it supports, sales success aims to further a culture of internal growth, development and coaching. Productive onboarding and training programs, leadership development courses and close interdepartmental collaborations all work in lockstep to take care of employees, knowing they’ll take care of customers in turn. Amid the pandemic, Enverus adapted to rapid growth and a remote environment, adding multiple trainers and coaches, providing more insights through data, and enhancing its tech stack.
Expanding in line with the clients it supports, sales success aims to further a culture of internal growth, development and coaching. Productive onboarding and training programs, leadership development courses and close interdepartmental collaborations all work in lockstep to take care of employees, knowing they’ll take care of customers in turn. Amid the pandemic, Enverus adapted to rapid growth and a remote environment, adding multiple trainers and coaches, providing more insights through data, and enhancing its tech stack.
The future is bright, and we look forward to developing more comprehensive virtual training courses to support a more international and diverse team.

What are Enverus Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Online course subscriptions available
View full list of perks + benefits

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