Customer Support - Accounting Software
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!
Our company is built on quality, innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a $20M investment from Bessemer Venture Partners and our clients include well-known franchises to your favorite local spot, fine dining to fast casual... R365 does it all!
We are looking for a Front Line Support Technician to join our Customer Success team in Irvine to provide top-notch support to our valued customers. This is an awesome opportunity to join an innovative, fun software company!
What you'll be doing:
- Provide top-notch support to R365 customers via phone, email, screen sharing, Zoom meetings, etc.
- Respond to client questions, troubleshoot issues, and recommend or perform actions to correct problems.
- Address user tickets in a timely manner regarding technical issues related to restaurant software.
- Educate and direct customers where to find training and self-help articles.
- Conduct remote troubleshooting and guide users with simple, step-by-step instructions.
- Gather necessary information to add value in assisting a specialist to solve deeper issues.
- Communicate professionally and effectively.
What you need for this position:
- Degree with emphasis in business, finance, and/or accounting
- Microsoft Office
- Customer service experience
- Excellent problem-solving skills
- Strong customer service skills
- Clear and effective written and oral communication
Plus skills! (preferred but not required)
- Accounting experience
- Understanding of general business principles
- Restaurant industry experience
- Software support experience
What's in it for you:
- Competitive compensation
- Comprehensive health benefits
- Simple IRA + match
- Employee stock options
- Flexible time off & company holidays
- Phone & internet reimbursement
- Company sponsored events
- Weekly catered lunches + snacks
- Wellness program
Why work with us?
- Cutting-edge, industry disrupting technology
- Huge growth potential
- Thriving company
- Passionate, fun, supportive team
- Unbeatable company culture
Why Work Here?
Fast-paced, growing software company shaking up the restaurant industry!
Restaurant365 is the leading technology provider for restaurant software. We provide an all-in-one cloud solution that gives customers a full operations and accounting platform to run their business. WE HELP RESTAURANT COMPANIES GROW! R365 is based on a core philosophy of Innovation, Accountability and Family. Every team member has a voice and is expected to always push to improve our company, our product and our process. With a 100% year over year growth rate and large and growing customer base, we are looking for exceptional team members to join our team as we continue to disrupt the restaurant tech space and grow exponentially. We have offices in Irvine, CA and Austin, TX with a distributed sales team.