Customer Support Engineer

Company Overview - We are Liquibase

Liquibase is an open-source tool and the name of our company. (We used to be called ‘Datical’ and love using the word ‘radical’. It rhymes!)

Our vision is to be the easiest, safest, and most powerful community-led database change management solution.

Our mission is to transform the way businesses build software. We radically improve and simplify the application release process -- starting with database schema change.  Our solutions make developers’ lives better and deliver automation capabilities technology executives need. We remove database deployments as a barrier to delivering new application innovation. With Liquibase, we believe that no one should miss a dance recital or other moments in their life from pulling an all-nighter due to manual database work and fixing errors.

Powered by open source innovation and supported by the experts who know it best, Liquibase is database schema change automation designed for high-speed CI/CD.

What you’ll be doing: 

• Using your technical skills to identify and resolve critical issues for our customers and customer-facing teams
• Collaborating cross-functionally with development, QA, and customer facing teams alike to troubleshoot issues to success
• Acting as a primary support person to track, and manage customer issues
• Building relationships across Customer Service and R&D as a technical expert
• Mentoring customer facing teams on technical issues and best practices
• Providing timely information to customer facing teams to improve overall customer satisfaction
• ‪Helping define processes to improve support and maintenance
• Please Note: This role may require working outside of typical US hours to support Asian and European customers

What we’re looking for: 

• Excellent troubleshooting skills along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Technical experience with Windows and Linux command line interface, as well as a variety of databases including but not limited to Oracle, SQL Server, PostgreSQL, MySQL, Snowflake, etc.
• Familiarity with Java, source control, shell scripting
• Demonstrable curiosity, passion, integrity and outstanding attention to detail
• Experience with CI/CD, Docker, AWS, Azure is a big plus
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Eligible candidates may be subject to criminal history and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Education:

• BA/BS Computer Science Degree (preferred) with 2-3 years technical experience

Perks of Life at Liquibase: 

• A transparent and collaborative team environment. We value multiple perspectives and fresh thinking
• Our entrepreneurial culture provides every employee the opportunity to make a meaningful impact
• You get to work on new technologies and learn from experienced engineers
• You gain insight into how some of the world’s largest brands manage software teams and releases
• Growth opportunities and ability to move up within company
• Everyone is a shareholder in the company
• Flexibility of remote work
• Generous company paid stipend towards benefits
• Flexible Time Off and Paid Holidays
• No punks, No jerks