Customer Support Engineer at Liquibase

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Customer Support Engineer

Company Overview - We are Liquibase

Liquibase is an open-source tool and the name of our company. (We used to be called ‘Datical’ and love using the word ‘radical’. It rhymes!)

Our vision is to be the easiest, safest, and most powerful community-led database change management solution.

Our mission is to transform the way businesses build software. We radically improve and simplify the application release process -- starting with database schema change.  Our solutions make developers’ lives better and deliver automation capabilities technology executives need. We remove database deployments as a barrier to delivering new application innovation. With Liquibase, we believe that no one should miss a dance recital or other moments in their life from pulling an all-nighter due to manual database work and fixing errors.

Powered by open source innovation and supported by the experts who know it best, Liquibase is database schema change automation designed for high-speed CI/CD.

What you’ll be doing: 

  • Using your technical skills to identify and resolve critical issues for our customers and customer-facing teams
  • Collaborating cross-functionally with development, QA, and customer facing teams alike to troubleshoot issues to success
  • Acting as a primary support person to track, and manage customer issues
  • Building relationships across Customer Service and R&D as a technical expert
  • Mentoring customer facing teams on technical issues and best practices
  • Providing timely information to customer facing teams to improve overall customer satisfaction
  • ‪Helping define processes to improve support and maintenance
  • Please Note: This role may require working outside of typical US hours to support Asian and European customers

What we’re looking for: 

  • Excellent troubleshooting skills along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
  • Technical experience with Windows and Linux command line interface, as well as a variety of databases including but not limited to Oracle, SQL Server, PostgreSQL, MySQL, Snowflake, etc.
  • Familiarity with Java, source control, shell scripting
  • Demonstrable curiosity, passion, integrity and outstanding attention to detail
  • Experience with CI/CD, Docker, AWS, Azure is a big plus
  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
  • Eligible candidates may be subject to criminal history and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws


Education:

  • BA/BS Computer Science Degree (preferred) with 2-3 years technical experience

Perks of Life at Liquibase: 

  • A transparent and collaborative team environment. We value multiple perspectives and fresh thinking
  • Our entrepreneurial culture provides every employee the opportunity to make a meaningful impact
  • You get to work on new technologies and learn from experienced engineers
  • You gain insight into how some of the world’s largest brands manage software teams and releases
  • Growth opportunities and ability to move up within company
  • Everyone is a shareholder in the company
  • Flexibility of remote work
  • Generous company paid stipend towards benefits
  • Flexible Time Off and Paid Holidays
  • No punks, No jerks

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ESNext JavascriptLanguages
    • SCSSLanguages
    • jQueryLibraries
    • ReactLibraries
    • SockJSLibraries
    • Hibernate & JPALibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Material DesignFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Headquartered in Austin, Texas, but currently embracing the fully remote life!

An Insider's view of Liquibase

What's something quirky about your company?

Liquibase has a very Austin feel. We've all heard the saying, "Keep Austin Weird", which basically means Austin is a place that welcomes talented people. Liquibase is definitely keeping it weird, we respect everyone's right to unapologetically be themselves.

Ronak

Senior Developer Advocate

What projects are you most excited about?

The launch of our newest product, Liquibase Pro, is very exciting. We have millions of fans of our existing opensource technology, so the ability to engage and convert them to Liquibase Pro customers has the entire company jazzed.

Kevin

Director of Inside Sales

What makes someone successful on your team?

Successful members of our Engineering team laugh under pressure. Laughter and fearlessness are essential to survive. The engineers that thrive, though, are those with the confidence to question, the willingness to compromise and the strength to stand fast if that is what is best for end users.

Erzsebet

Principal QA Engineer

How do you empower your team to be more creative?

I try to lead by example and be supportive. When they hit bumps or challenges along the way, I encourage my team to come up with their own solutions and help guide them to the most successful outcome. Ultimately all of my engineers are uber smart and individually resourceful — so I want them to see that AND let their voices be heard.

Kristyl

QA Manager

What’s the vibe like in the office?

I have always felt that the people at Liquibase are friendly and easy-going. However, never underestimate our mentality of “get it done and do it right.” We encourage transparency, compassion and bright ideas in a fast-paced, yet warm environment. We aren’t the types to simply lounge on bean bag chairs and drink cold brew all day.

Caroline

Community and Culture Manager

What are Liquibase Perks + Benefits

Liquibase Benefits Overview

A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
Our entrepreneurial culture provides every employee the opportunity to make a meaningful impact.
You get to work on new technologies and learn from experienced professionals.
You gain insight into how some of the world’s largest brands manage software teams and releases.
Growth opportunities and ability to move up within the company.
Everyone is a shareholder in the company.
Flexibility of remote work.
Generous benefits.
Flexible Time Off and Paid Holidays.
No punks, No jerks.

Culture
Volunteer in local community
Partners with Nonprofits
Liquibase has partnered with the SAFE Alliance. Check it out! https://fundraising.idonate.com/the-safe-alliance/liquibase
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
We celebrate the flexibility and efficiency that a remote working environment provides us as Liquibase employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Happy hours are hosted once per month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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