Customer Support Manager

| Austin
Our Customer Support team is the heart and soul of our business. As the Customer Support Manager, you will be guiding the success of RigUp’s Customer Support Team. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for setting clear expectations for your team and deploying strategies and processes to exceed those expectations. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation.

What You'll Do

  • Oversee the day-to-day operations of the customer support team
  • Create a productive and motivating work environment
  • Develop as well as implement customer-focused standard operating procedures, policies, and standards
  • Contribute to the product development process by communicating frequent customer issues as well as potential solutions internally
  • Drive customer engagement and adoption of the software platform
  • Establish KPIs and collaborate with the team to meet those metrics
  • Recruit, train, mentor and develop customer support representatives and nurture an environment where individuals can grow their skills
  • Practice effective communication with key stakeholders, both internally and externally
  • Participate in team-building and company-growth activities including strategy setting, training, marketing efforts and customer care
  • Other duties as assigned

What We're Looking For

  • Minimum 3-5 years leading a customer service or support team, preferably in software or technology
  • Excellent leadership and interpersonal skills
  • Proficiency in utilizing data to drive and make decisions, with our customers being front of mind
  • Experience with implementing or iterating to improve customer support tools and systems
  • Highly driven individual with a strategic focus and a strong sense of urgency
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Consistent overachievement of goals and helping others meet their goals
  • Agile and adaptable to a fast-paced environmentYou have a desire, even an obsession, with improving the customer experience and building the best team to do so
  • You know what to say and more importantly, how to say it

Perks

  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid health insurance
  • Daily catered meals
  • Competitive commuter benefits
  • Work from home flexibility
  • Open office space in the heart of downtown Austin
  • Career development opportunities + partial reimbursement for ongoing education
  • $2,000 vacation stipend on your 3 year anniversary

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $123.8 Million in funding to support our mission to change the way work is done in the oilfield.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

Read Full Job Description

Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
More Jobs at RigUp33 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Internships
new
Austin
Finance
new
Austin
Operations
new
Austin
Design + UX
new
Austin
Finance
new
Austin
Operations
new
Austin
Project Mgmt
new
Austin
HR
new
Austin
Internships
new
Austin
Developer
new
Austin
Sales
new
Austin
Marketing
new
Austin
Content
new
Austin
Sales
new
Austin