Customer Support Representative (Evenings)

| Austin
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation

What You'll Do

  • Support our customers via calls, emails, and live chat
  • Contribute feedback and ideas to the product development and improvement process
  • Help RigUp's platform customers become successful users, fully leveraging the software platform
  • Practice effective communication both internally and externally with our customers
  • Interact cross-departmentally to ensure efficient and successful operations
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
  • Other duties as assigned

What We're Looking For

  • 1-3 years of relevant customer service, support experience, or operations experience, preferably in software or technology
  • Highly driven individual with an execution focus and a strong sense of urgency
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Experience with customer support tools and systems
  • Consistent overachievement of goals
  • You have a desire, even an obsession, with customer experience and helping users see real value in our offering
  • You know what to say and more importantly, how to say it
  • Fluency or conversational in Spanish a huge plus, but not required
  • Must be able to work 2pm - 11pm to provide evening coverage
  • Willing to work weekends or alternative hours as needed to support company growth

Perks

  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid health insurance
  • Daily catered meals
  • Competitive commuter benefits
  • Work from home flexibility
  • Open office space in the heart of downtown Austin
  • Career development opportunities + partial reimbursement for ongoing education
  • $2,000 vacation stipend on your 3 year anniversary

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $123.8 Million in funding to support our mission to change the way work is done in the oilfield.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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