Evernote Customer Support is looking for a full time contractor for 6 months to improve our Customer experience. You will be on the front lines, interacting with our customers every day and working collaboratively with other support team members. This is a great entry level opportunity to gain experience within a growing SaaS company and understand the fundamentals of Support. 

Responsibilities

• Provide an excellent customer experience through high quality communication and interactions
• Respond and resolve specific customer issues via email and phone

Requirements

• Must be willing to work Monday-Friday, regular business hours
• Excellent writing skills with an articulate, conversational style
• Bachelor’s degree or equivalent experience, new college graduates are encouraged to apply
• 1+ years working in customer support or professional work experience
• Ideal applicants are existing Evernote users who use the product regularly