Customer Support Representative

| Austin
We’re looking for a Support Specialist to join the journey as we enable millions of people around the world to reach, engage, and monetize their audience! We are driven by a desire to empower content creators to reach wider audiences and allow brands to spread their message across a massive network of streamers. We are looking for curious, data-driven, results-oriented teammates who want to make a lasting impact on the live streaming ecosystem. If that’s you - check out the Notion page we've built for you here. 

😃 About You

  • You are passionate about a delightful user experience
  • You thrive in a fast-paced environment
  • You enjoy solving problems
  • You have previous customer service experience
  • You are excited about working with teammates and users all around the world

⭐ Bonus

  • You are interested in or have experience with LIVE streaming technology
  • You are looking to grow your career

🚀 What You’ll do Here

  • Interact with Restream users via chat
  • Execute on projects to improve the efficiency of our day-to-day operations
  • Create and run initiatives to improve customer satisfaction
  • Follow up with customers to upscale our plans
  • Share knowledge with customers to improve overall awareness of the Restream platform

About Restream:
Restream is the #1 solution for creating professional live videos and streaming them to all social networks at once. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who make technology work for the world. We believe that a small but highly driven and focused team can make a lasting impact in any area.

We believe that every member of the Restream team brings a unique perspective to our work and our community. Those perspectives allow us to innovate, grow, and build products that have a broad reach. We are committed to growing a team with a variety of backgrounds, experiences, and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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515 Congress Avenue, Austin, TX 78746

What are Restream Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
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