Customer Support Representative at Hearth

| Austin
Sorry, this job was removed at 7:50 a.m. (CST) on Thursday, October 14, 2021
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Hearth
Hearth is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform provides over 10,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home improvement industry.
Backed by 8VC, Founders Fund, and other prominent leaders in Silicon Valley, Hearth has raised over $50M and is one of the fastest growing companies in the home improvement space.
About the Role
Are you the friendliest person you know? Do you like to solve problems, collaborate with teams, and ensure customers have an amazing experience? Are you looking to launch your career in Fintech at a fast-paced, disrupting startup? If so, then you might be just the person we're looking for to support our customers!
Responsibilities
  • Monitor support channels and quickly respond to inbound customer requests via phone, text and email.
  • Share valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and more.
  • Resolve customer issues, questions, or concerns quickly and with empathy.
  • Identify, troubleshoot and escalate issues pertaining to customer education and product functionality.
  • Compose thoughtful and accurate messages to customers and create prepared responses to customer emails and texts.
  • Manage and control numerous concurrent tasks in tandem.

Qualifications
  • Customer-obsessed with a track record of going above and beyond for the customer
  • Skilled at problem solving and multitasking
  • Impeccable attention to detail
  • Desire to help our customers and be their advocate
  • Ability to customize the support experience to the needs of individual customers
  • Dependable and punctual with time management and organization skills
  • Ability to thrive in a fast-paced environment
  • Experience in SaaS sales, customer service or finance a plus
  • Experience with Salesforce.com a plus

Benefits
  • Mission-driven, values-based culture.
  • Competitive pay
  • Growth opportunities as we continue to grow and scale.
  • Generous PTO, plus paid company holidays.
  • Medical, dental, and vision options.
  • 401(k) package.
  • Upbeat, casual and fun office environment and culture.
  • Company sponsored events & happy hours.
  • Pup-friendly office.
  • Break room with endless snacks, coffee & drinks to keep you energized

Location
We are hiring for this position in our Austin, Texas office.
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider for employment qualified applicants with arrest and conviction records.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

We are located off of Montopolis and Ben White, right off the freeway! It is super easy to get to and we have TONS of on-site, free parking!

What are Hearth Perks + Benefits

Hearth Benefits Overview

Medical, dental, and vision options.
Mission-driven, values-based culture.
Generous PTO, plus company holidays.
401(k) package.
Provided lunch daily
Fun, casual, urban office environment

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Team happy hours on occasion!
Parking
Pet Friendly
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Hearth8 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Sales
Sales
new
Austin
Sales
new
Austin
Developer
new
Austin
Operations
new
Austin
Developer
new
Austin
Sales
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Hearth's full profileSee more Hearth jobs