Job Description:
Join Pluralsight on our mission to democratize technology skills and bring high-quality instruction to thousands of individuals across the globe! Pluralsight is currently hiring a Customer Support Representative (CSR) for our Cloud product who will be instrumental in providing an outstanding customer experience with every interaction. Excellent communication skills are essential as a CSR routinely interprets technical, subscription, payment and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A CSR must be organized, detail oriented and a lifelong learner who thrives on sharing knowledge with customers and the rest of the CSR team.
Daily activities often include responding to customer email queries, validating application or website issues, personal development time, project work and the occasional meeting. You will be part of a team that accepts challenges and that values each person's individuality, contribution and input.
Who you're committed to being:

• An outstanding communicator and effective doer. You are sincere, context-seeking and not driven by ego.
• A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.
• Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind.
• Able to ask detailed and specific questions, to understand nuance and to challenge conventional wisdom.
• Adept at understanding and communicating complex ideas in simple terms.
• Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes.
• Punctual and responsible for your schedule, in coordination with the wider CSR team.
• Efficient at managing your time and moving between responsibilities.
• Committed to giving and receiving constructive feedback to teammates.
• A self-starter. You like to understand the expected outcome, get the context and then work entrepreneurially to complete the work at hand.
• Has the autonomy and ability to balance the tradeoffs between risk tolerance and common sense.
• Ability to Trust. You trust in yourself and maintain trust in others. Your trust is built upon good judgment.
• Having fun. Yes, this is a responsibility.

What you'll do:

• Use your interpersonal and communication skills to field and resolve customer inquiries.
• Use your discretion to work within established processes yet be flexible in resolving challenging customer requests.
• Identify themes and raise issues when appropriate to Technical Support or management.
• Communicate ways we can improve the support experience to managers and Voice of the Customer.
• Coordinate with Support team members and other departments for additional projects as needed.

Experience you'll need:

• 2+ years of experience working in a support or related role
• Superb communication skills
• Higher-education preferred
• Technology-oriented, familiar with basic technology

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