Customer Support Specialist 1

| Austin

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 18.5 million customers worldwide and over 77 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

Who we are:
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.
If you’re motivated by setting and achieving goals, have high emotional intelligence, a passion for delighting customers, and want to be a part of building something incredible, we want to talk to you!

What you’ll do:

  • Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality.
  • Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention.
  • Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month.
  • Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer.
  • Identify trends and areas for improvement, so we can continually serve customers better.
  • Challenge yourself, your teammates, and your leaders to continually improve performance.

    GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

    If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]

    Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

    To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

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    Technology we use

    • Engineering
      • C#Languages
      • GolangLanguages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • RubyLanguages

    Location

    600 Congress Ave. Suite 1200, Austin, TX 78701

    What are GoDaddy Perks + Benefits

    GoDaddy Benefits Overview

    Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

    Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

    Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Employee Stock Purchase Plan
    Performance Bonus
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Remote Work Program
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Game Room
    Stocked Kitchen
    Happy Hours
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
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