Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Support Specialist- 2nd shift

| Austin

At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you.

The rundown:

As a Customer Support Specialist- 2nd shift you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You DO NOT need call center experience to be a good fit for this role. If you've got a true desire to help people we want to hear from you!

You will:

  • Respond to customer inquiries via phone, chat session or CRM ticket
  • Meet and exceed service level goals set for the Customer Experience team
  • Proactively communicate with customers to help them understand the inner workings of our products and services
  • Troubleshoot customer issues pertaining to product usage and configuration
  • Troubleshoot possible flaws with web-based software product
  • Learn so much about our ecommerce platform that you will be able to create and run your own store!
  • Keep it simple and move fast!
  • Have fun!

We are looking for someone with:

  • Previous customer service experience
  • Proficient with internet and technology in general
  • Ability to communicate in a clear and logical fashion verbally and in writing
  • A passion for helping people
  • Superior patience and thoroughness
  • Ability to identify, prioritize and solve problems above merely answering questions
  • Ability to effectively solve complex problems and explain it in simple form
  • Understanding of DNS and Email a plus
  • Some knowledge of HTML, CSS, and SQL a plus
  • Knowledge of e-commerce a plus
  • Entrepreneurial endeavors- if you’ve ever run your own business in any form or fashion that’s a plus

Who is also the embodiment of our culture code (we hope you are nodding your head in agreement as you browse through it!):

  • Humble: Have humility and be respectful; no egos allowed.
  • Effective: Get stuff done!
  • Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
  • Transparent: Open and honest to self and others.
  • A founder: Think big, go fast, and solve for the customer.

Shift/Hours:

  • During training (3 weeks) you will work Monday-Friday, 8am-5pm.
  • After training is complete you will work 2nd shift. Hours will be 12pm-9pm, or 1pm-10pm, and will most likely include at least one weekend day.

Compensation:

  • Starting pay is $15 per hour. This is a full time position.
  • You have the opportunity to increase your pay to $16.50 per hour once you are meeting baseline metrics for 2 consecutive months.
  • From there you have the opportunity to move into Expert level support which pays $18.

Benefits & Perks:

  • Competitive compensation packages
  • Medical, Dental, Vision, and Voluntary Life Insurance
  • 5 weeks PTO per year for hourly employees
  • 401(k) with Company Matching
  • Paid Parental Leave
  • On-site Fitness and Yoga Classes
  • Casual Dress and Beer Fridays
  • Endless Supply of Coffee and Snacks
  • Two Volunteer Days Off
  • Bring Your Dog to Work Days
  • Chair Massages
  • Team Sports and Team Outings
  • Free Volusion store for life!
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • Google Big QueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

A hop, skip and a jump from The Domain.

An Insider's view of Volusion

What’s the vibe like in the office?

We function a bit like a startup, so it's a fast paced environment that nurtures new ideas, but we also have a lot of fun. From celebrating holidays (even the funky ones- I'm looking at you Back to School Day) to Bingo Friday and Super Bowl parties, our People & Culture team always finds ways to bring us all together!

Samantha

Social Media Manager

What's the biggest problem your team is solving?

There are a lot of aspects of ecommerce that can be really complex - taxes and duties, shipping rates, GDPR and data privacy, SEO, etc. The biggest problem we tackle every day is finding ways to do the complex work for our founders so they can focus on what really matters to them - their product or service.

Jonathan T.

Director of Product & Design

What makes someone successful on your team?

We're there to make sure our merchants get heard so being a great listener helps for a start! Other skills that would make someone successful on our team is being organized, attentive to details, willing to work hard to make the team successful and going the extra mile to make sure that our merchants feel taken care of.

Jonathan

Customer Happiness Consultant

What are Volusion Perks + Benefits

Volusion Benefits Overview

Volusion offers a wide array of benefits and perks. From benefit eligibility on your first day of employment to unlimited time off, 401K company matching and paid parental leave just to name a few.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Blue Cross Blue Shield of Texas
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Our gym includes cardio, weight lifting equipment and a TV. Volusion also provides a weekly yoga class.
Retirement & Stock Options Benefits
401(K) Matching
Volusion matches dollar for dollar up to 3% of an employee's salary.
Child Care & Parental Leave Benefits
Generous Parental Leave
New moms get 12 weeks of paid time off and new dads get 4 weeks. There are NO service length requirements that must be met before you are eligible for this perk.
Remote Work Program
Each team manages their own work from home policy with most teams offering 1 work from home day per week.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Full time salaried employees are eligible for unlimited time off which means you don't have to earn it before you use it! Full time hourly employees earn 5 weeks (!) of paid time off per year.
Paid Volunteer Time
Paid Holidays
Volusion offers paid time off to observe major holidays.
Perks & Discounts
Casual Dress
Company Outings
Volusion has quarterly paid team outings and company wide events like holidays parties and awards ceremonies.
Game Room
Ping pong, pool, video games, air hockey just to name a few.
Stocked Kitchen
Volusion offers unlimited snacks, fruit, coffee, soda, Waterloo and energy drinks. We also have an Alpaca Market vending machine with lots of healthy lunch items to purchase.
Some Meals Provided
Volusion will find any excuse to celebrate and it always includes food :-).
Parking
Volusion provides ample FREE parking.
Pet Friendly
Every Friday you will see lots of doggies around the office.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
More Jobs at Volusion12 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Internships
Marketing
Operations
Product
Sales
Internships
new
Austin
Marketing
new
Austin
Design + UX
new
Austin
Developer
new
Austin
Product
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin