Kazoo is an all-in-one Employee Experience platform that combines recognition, performance, and engagement in one powerful solution. By bringing together Real-time Recognition & Rewards, Continuous Performance Management, and Employee Engagement Surveys, Kazoo’s employee-first solution enables companies to build purpose-driven cultures while increasing productivity, retention, and revenue. With over 600 global customers, the Kazoo platform puts actionable analytics in the hands of business leaders, connecting them to what really matters.

Overview of the role:

If you are talented, detail-oriented, passionate about problem-solving, and have a knack for building relationships with customers, then we want you to join Kazoo’s Customer Success team. 

We are looking for a temporary Customer Support Specialist from November 9th -  December 18th. As a temporary Customer Support Specialist, you will become an expert in responding to inquiries related to all of Kazoo’s customers. The most successful candidates are those who thrive in an environment of constant change, are able to work independently to solve problems, and are extremely detail-oriented.

What you'll do:

• Acquire a thorough understanding of the Kazoo product and features
• Accurately and efficiently respond to Customer Support questions and inquiries
• Troubleshoot customer issues and perform manual tasks as needed
• Possess a sense of urgency and take ownership of resolving a user’s issue from start to finish
• Draft clear and concise answers that address the user’s problem or question
• Think creatively  to use the resources available to you to troubleshoot difficult issues and find the best solution for the customer
• Translate very technical information in a way that is easy to understand for our customers

What you’ll need to be successful:

• Basic knowledge of customer support principles and practices
• Must be able to work with some ambiguity and motivated to find solutions
• Excellent written and oral communication skills
• Exceptional problem solving and follow-up skills
• Must be extremely detail-oriented
• Self-starter who can prioritize workload & quickly pivot as priorities change
• Experience with Salesforce & Service Cloud a plus

Details: 

• Hourly rate of $25.00
• Part-time (30 hours per week, Monday - Friday)

If you’ve reached this point in the job description and feel you’re still not sure if you should apply...Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Yes, &” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day! 

When you work at Kazoo, we provide competitive benefits to make your life better both in and out of the office, which include: health, dental and vision insurance; open vacation policy; flexible wfh policy; 11 paid holidays; 401k program; Stocked kitchen; Mac Laptop; Transportation/Parking Stipend; Generous Parental Leave; Fertility benefits; Breast milk delivery; EAP & more!

At Kazoo, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices.  Kazoo commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Kazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.