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Customer Support Specialist

| Austin
Our Operations Team is the heart and soul of our business. As a Customer Support Specialist, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support in-bounds and maintaining day-to-day platform operations. You will represent RigUp to our existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business.

What You'll Be Working On

  • Field user support inbound via calls, emails, and live chat support
  • Lead onboarding and implementation with our growing user base
  • Contributing feedback, ideas, and deliverables to the product development process
  • Help RigUp's platform customers of varied skill levels become successful users, fully leveraging our platform
  • Practice effective, excellent communication both internally and customer-facing
  • Interact cross-departmentally to ensure efficient and successful operations
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
  • Other duties as assigned

What We're Looking For

  • 0-3 years of customer service/support experience, preferably in technology
  • Highly driven individual with an execution focus and a strong sense of urgency
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Additional preference if you've worked in a SaaS operations role
  • Experience with analytics, data, databases, predictive modeling, or business intelligence preferred
  • Consistent overachievement of goals
  • You have a desire, even an obsession, with customer experience and helping users see real value in our offering
  • You know what to say and more importantly, how to say it
  • RigUp hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to achieve our high growth ambitions

Perks and Benefits

  • Competitive salary with 100%, company paid health, vision, and dental insurance
  • Growing office space and dynamic, diverse company culture
  • Room for extensive career development
  • Subsidized catered lunch Monday - Friday
  • Access to property gym

Our team is comprised of a diverse group of talented folks - a combination of technical talent from places like Google, IBM and RetailMeNot, long-tenured and well-networked energy veterans, and venture capital funding. We foster a fun, transparent, and collaborative environment - work is simply better when you’re enjoying what you do.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks

Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.

Quan

Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.

Zayne

Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.

Leyna

Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates values in the world and ensures RigUp is an environment where our employees feel empowered to make decision

Xuan

CEO

What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!

Brittany

Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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