Customer Support Specialist

| Austin
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Our Operations Team is the heart and soul of our business. As a Customer Support Specialist, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support in-bounds and maintaining day-to-day platform operations. You will represent RigUp to our existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business.

What You'll Be Working On

  • Field user support inbound via calls, emails, and live chat support
  • Lead onboarding and implementation with our growing user base
  • Contributing feedback, ideas, and deliverables to the product development process
  • Help RigUp's platform customers of varied skill levels become successful users, fully leveraging our platform
  • Practice effective, excellent communication both internally and customer-facing
  • Interact cross-departmentally to ensure efficient and successful operations
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
  • Other duties as assigned

What We're Looking For

  • 0-3 years of customer service/support experience, preferably in technology
  • Highly driven individual with an execution focus and a strong sense of urgency
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Additional preference if you've worked in a SaaS operations role
  • Experience with analytics, data, databases, predictive modeling, or business intelligence preferred
  • Consistent overachievement of goals
  • You have a desire, even an obsession, with customer experience and helping users see real value in our offering
  • You know what to say and more importantly, how to say it
  • RigUp hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to achieve our high growth ambitions

Perks and Benefits

  • Competitive salary with 100%, company paid health, vision, and dental insurance
  • Growing office space and dynamic, diverse company culture
  • Room for extensive career development
  • Subsidized catered lunch Monday - Friday
  • Access to property gym

Our team is comprised of a diverse group of talented folks - a combination of technical talent from places like Google, IBM and RetailMeNot, long-tenured and well-networked energy veterans, and venture capital funding. We foster a fun, transparent, and collaborative environment - work is simply better when you’re enjoying what you do.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • GraphQLFrameworks
    • HadoopFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • Neo4jDatabases
    • Google CloudServices
    • TableauAnalytics
    • FigmaDesign
    • MiroDesign
    • AsanaManagement
    • JIRAManagement
    • WebflowCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • Hubspot, DemandbaseLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Workrise is located in the heart of downtown Austin right next to Lady Bird Lake. We're close to restaurants, coffee shops, entertainment, hotels, and trails.

An Insider's view of Workrise

What's something quirky about your company?

At Workrise, you'll find a multitude of quirks. One is our unique journey, where we introduced technology disrupt and redefine the entire Oil & Gas sector and committed to delivering exceptional benefits to companies and workers. We thrive on continuous evolution, constantly adapting to meet every challenge head-on as we Raise the Bar.

Logan

Senior Recruiter, Oil & Gas

How do you collaborate with other teams in the company?

At Workrise, we foster collaborative culture through open communication and open-mindedness. We collaborate with other by understanding each other's needs and the common goals we are trying achieve together.

Ravanpreet

Senior Manager, Engineering

How does the company support your career growth?

When I first joined Workrise I had a bucket list of skills I wanted build at my new career opportuny. In just three months, Workrise gave me the strength and support blow that list out of the water! I am so exced continue learning, growing, and getting hard work done!

Alyssa

Senior Designer

How would you describe the company’s work-life balance?

I’m part of a very distributed team and we have set core hours that we all try align with have overlap and collaboration as a team. Outside of these core hours, we have the flexibility tailor our schedules our individual working styles and lifestyles. We’re encouraged make time recharge and live balanced lives.

Chandhini

Principal Product Manager

What are Workrise Perks + Benefits

Workrise Benefits Overview

At Workrise you can feel good about your work and furthering our mission serve those who do the hard work. We recognize that making an impact matters you and we believe in providing an environment that fosters that ambition. We welcome you develop relationships with coworkers by displaying our company values: Own the Mission, Learn and Grow, Solutions Over Ego, and Raise the Bar. In appreciation for your contributions, we support you with various health insurance plan options (including medical, dental, vision), flexible paid time off, and competitive 401k matching.

Workrise is committed providing an environment where any and all people feel welcome, belonging, respected, and free be their authentic selves. We welcome applicants of all gender identities, sexual orientation and expression, educational background, age, religion, ethnicities, veteran status, and citizenship. We’d love learn what you can add our team!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
80% of people leaders trained through Workrise Leadership Academy in 2023.
Diversity employee resource groups
Diversity recruitment program
2023 Internship Program with 4 out of 5 members of underrepresented groups.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
We provide an array of onsite refreshments, ranging from bars, chips, and fresh fruit cold brew and kombucha, ensuring a variety of options for our team.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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