Customer Support Specialist at AffiniPay

| Austin
!Sorry, this job was removed at 12:37 p.m. (CST) on Tuesday, March 24, 2020
Customer Support Specialist 
Operations
AffiniPay is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues. 
Responsibilities:
  • Answer inbound customer support calls and provide necessary product troubleshooting and support
  • Timely response to incoming customer support inquiries via email, phone, and support ticketing system
  • Ensure customers receive consistent and reliable service and support during every interaction 
  • Stay informed and knowledgeable regarding new product releases
  • Document found issues and steps to reproduce
  • Investigate issues reported by customers
  • Educate our customers on how to use AffiniPay/LawPay/CPACharge products
 
Requirements:
  • Bachelor’s degree
  • 2+ years experience in a customer support role
  • Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
  • Maintain a high level of professionalism, integrity, and ethics
  • Excellent time management and people skills
  • Works well in a team setting
  • Must be able to react positively to difficult situations
  • Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
  • Must be able to answer inbound support calls daily

About AffiniPay
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
 

 Affini-Perks! We've got you covered...
Competitive compensation structure
401K with automatic 5% company contribution
100% paid medical, dental, and vision benefit plans
100% Company paid short- and long-term disability and life insurance
Open PTO plan
Paid maternity/paternity leave
Fun offsite quarterly meetings
AffiniPay Swag Package
Company lunches and fully stocked kitchen
All the benefits of a startup culture without the downsides
The chance to get in on the ground floor of one of Austin's fastest growing companies!
AffiniPay is proud to be an Equal Opportunity Employer.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks

Location

3700 N Capital of Texas Hwy Suite 300, Austin, TX 78746

An Insider's view of AffiniPay

What’s the vibe like in the office?

I LOVE coming to the office every day and solving problems face to face with my colleagues. We have a beautiful office, in a beautiful setting, with amazing perks, plus a group of smart, fun and inspiring people to collaborate with.

Amanda

Partner Integrations Director

How do you collaborate with other teams in the company?

I write the documentation for developers who integrate with our Payment Gateway, and I work with a cross-functional team that includes Business Development, Product, and DevSupport. We guide partners and their developers as they create and maintain their integrations, and we work together internally to make the process quicker and easier.

Heather

Technical Program Manager

What makes someone successful on your team?

As part of the Product Management Team, we sit on the intersection of Technology, UX, the Business and the Customer. All of us spend a significant of time with our customers and the market. However, given that we are market leaders, we get to lead and influence our entire industry which requires bold yet analytical product decision making.

Vinay

Director of Product Management

How do your team's ideas influence the company's direction?

Dev teams are encouraged to come up with creative ideas both to technically solve existing problems as well as identify business problems which the company may or may not currently comprehend. 

Greg

EVP Engineering

What projects are you most excited about?

The project I am most excited about at this time is helping build our integrated payment platform. It presents a ton of interesting problems to solve including how to ensure our customers get paid at scale!

Ryan

Senior Software Engineer

What are AffiniPay Perks + Benefits

AffiniPay Benefits Overview

Employee happiness and well-being are key to our success, which is why we’ll reward your hard work and strive to earn your loyalty with fantastic perks and incentives.

Culture
Volunteer in Local Community
AffiniPay's AffiniCares team organizes local volunteer activities such as Clean Up Lady Bird Lake, Partnerships for Children's Wish Program, and Build a Bike.
Partners with Nonprofits
AffiniPay partners with non profits such as Partnerships for Children.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Our staff has the opportunity to get involved with things such as event planning, volunteer and health committees.
Daily Stand Up
Open Door Policy
Team Owned Deliverables
Group Brainstorming Sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
AffiniPay contributes an automatic 5% to our staff's 401(K).
Performance Bonus
Match Charitable Contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within
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