Customer Support Specialist
Customer Support Specialist
Operations
AffiniPay is looking for a motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, detail-oriented and skilled at solving problems and explaining sophisticated issues.
Responsibilities:
- Answer customer support calls and provide product troubleshooting and support
- Timely response to customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use AffiniPay/LawPay/CPACharge products
Requirements:
- Bachelor’s degree
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and a strong speaker.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and communication skills
- Works well in a team setting
- React positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Answer inbound support calls daily
At AffiniPay, we’re continuously taking on exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in FinTech has fostered our fast-paced, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to build, work together, and go above and beyond to be industry leaders. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
Affini-Perks! We've got you covered...
401K with automatic 5% company contribution
100% paid medical, dental, and vision benefit plans
100% Company-paid short- and long-term disability and life insurance
Open PTO plan
Paid maternity/paternity leave
Fun offsite quarterly meetings
AffiniPay Swag Package
Company lunches and fully stocked kitchen
All the benefits of a startup culture without the downsides
The chance to be a vital team member of one of Austin's fastest-growing companies!
AffiniPay is proud to be an Equal Opportunity Employer.