We are looking for a talented Customer Support professional to become a Chiron Health expert for our clients and their patients. You will be providing top-notch support through many different channels of communication – including: email, phone, and chat. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

Responsibilities

• Answer all questions related to the Chiron platform and escalate when necessary
• Prioritize and triage issues when necessary
• Educate and empower clients and their patients to become better Chiron users
• Own the customer experience and work to exceed their expectations. We want to treat our customers as you would treat a guest in your own home.
• Proactively look for solutions to problems and propose improvements if something could work better
• Be Chiron’s ambassador for all internal departments and help them be successful in their roles
• Drive product change and improvement to make Chiron Health the leading support platform
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

Soft Skills

• You love talking to people on the phone and building relationships with your customers
• You are able to empathize with customers in a genuine way that lets them know you care about their issues
• You’re a team player that can follow and lead as situations dictate
• You’re able to make decisions and solve problems quickly
• You're able to thrive under pressure and multi-task like a pro
• You have an ability to explain complex issues in beautifully simple terms
• You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.

Experience

• At least 1 year experience in Customer Service or Technical Support
• Excellent communication skills - both written and verbal
• Healthcare or private practice experience is a major plus
• Knowledge of network, browser, and app troubleshooting a plus
• Bi-lingual is a plus

You are an ideal candidate if:

• You enjoy a fun and friendly work environment
• You like celebrating successes and accomplishments
• If you like engaging with your customers and colleagues