Customer Technical Trainer at SailPoint

| Austin
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Austin, TX HQ (Open to consider remote workers)

 

This position (which is part of our Global Education Services team) is responsible for the successful training of SailPoint partners and customers. This includes developing materials for Instructor Led Training and E-learning and also delivering training classes for instructor-led in-person and remote events.

 

Our ideal candidate is someone who loves to dig into technical products to find out how things work and then share their understanding with others. If you enjoy seeing the “light bulb” go on, this is a great job for you.

 

Responsibilities:

  • Deliver technical training designed to enable/educate SailPoint customers and implementation partners.
  • Leverage your skills and experience to research options and provide solutions to technical implementation challenges.
  • Contribute knowledge to existing training programs to meet learning needs for technical, business operations and implementor audiences.
  • Manage day-to-day event activities before, during and after completion to ensure consistent and successful delivery.
  • Develop technical content for E-learning and instructor-led training and configure simulation environments associated with these types of classes.
  • Up to 40% travel, including internationally, when delivering training is possible.

 

Requirements:

  • 3+ years of professional work experience in a technical role as part of an enterprise software company or systems integrator.
  • 2+ years of enterprise technical training experience preferred.
  • Experience working in a customer-facing role.
  • Experience working in a dynamic company environment.
  • Excellent verbal and written communication skills

 

Experience with at least two of the following:

  • Object-oriented programming language (Java, C++).
  • XML, HTML, JSON, REST APIs, Application Servers.
  • System administration activities on Windows and/or Linux platforms.
  • Relational Database systems / SQL (Oracle, MSSQL, MySQL, DB2).
  • Directory systems (LDAP, Active Directory, Azure).
  • Enterprise operations systems (SAP, PeopleSoft).
  • Software-as-a-Service, Cloud-based solutions, CI/CD practices
  • Access automation, role-based access control, or other identity and access management technologies.
  • E-learning, including authoring products (Captivate, Camtasia, Articulate).

Education:

  • Bachelor’s Degree in Computer Science, Management Information Systems or equivalent program.

 

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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