Customer Trainer (ES, PT, DE, FR languages)
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.
What You'll Do
Customer Learning Facilitator / Customer Training provides Customers with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth & breadth of functional knowledge in Sprinklr applications. This person would be responsible for applying best practices to engagements that require professional training development and delivery. Customer Learning Facilitators are responsible for customer knowledge of the platform and their ability to realise value out of Sprinklr.
What Are Your Responsibilities
- Lead Sprinklr training projects from start to finish - planning, needs assessments, curriculum design, development, and training delivery
- Conduct training assessments and persona assessment through workshops, interviews or surveys
- Compile training assessment findings, identify themes & deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline
- Build long-term trusted relationships with our clients and colleagues by addressing any client issues, resolving conflicts, and exceeding client expectations for successful projects
- Develop and deliver end user training curriculum based on client’s use cases and Sprinklr applications; activities include development and delivery of training across multiple channels (web-based, classroom, virtual) and leverage a variety of learning tools.
- Deliver best in class web-based and classroom training.
Who You Are & What Makes You Qualified
- Fluent written and spoken in English and a 2nd language (French, German, Portuguese, Spanish)
- 3+ years experience creating and delivering corporate instructor-led, eLearning, and hybrid course curriculum
- You have solid understanding and experience in training and instructional design methodology
- You are able to discuss the benefits of a SaaS CXM program and knowledge of implementation of enterprise systems
- You are a team player with strong interpersonal skills and ability to take a leadership role when necessary
- You are detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
- You possess excellent oral and written communication skills
- Able to work independently and creatively in fast paced startup environment
- Excellent business, communications and interpersonal skills
- Having experience working within the Sprinklr ecosystem (ie instructional designer, instructor developing courses and facilitating training sessions on Sprinklr end-user training, train-the-trainer, and feature-specific instructions) is a plus
- Familiar with learning tools such as authoring tools, screen capture software, and survey/assessment tools ie Webex, etc.
You know You're Successful if….
- You are able to adapt and operate effectively in ambiguous or rapidly changing environments
- You have ability to work both independently and as part of a team
- You are capable to work effectively under tight deadlines and juggle several assignments simultaneously
- You have experience in working in a cross-functional, team environment.
- You are a team player with strong interpersonal skills and ability to take a leadership role when necessary
- You are detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
- You possess excellent oral and written communication skills
- You possess excellent business and interpersonal skills
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way
EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.