What You'll Do

The CX Specialist is responsible for the prompt, friendly, and efficient triage and resolution of end user questions and issues, along with other administrative duties.

• Deliver excellent customer service and manage the needs of our users through our communication channels (email, phone, and live chat)
• Professionally handle a high volume of inquiries from our users
• Be accountable for meeting individual (KPIs) and team goals
• Improve customer service through the execution of self-service
• Continuously identify work process improvements
• Consistently communicate with Team Leaders and/or Managers
• Perform office-based administrative duties when required
• Take ownership of issues and concerns of the customer, including operational issues
• You will safeguard sensitive data by following policies and training concerning your security and privacy responsibilities

Notches In Your Belt:

• BS/BA degree or equivalent work experience
• Experience in customer service roles and in contact center or hospitality environments is desirable
• Excellent command of spoken and written English
• Spanish fluency is a plus
• Analytical and high problem solving skills
• Willing to work in shift rotations occasionally outside of normal business hours (9am – 5pm)
• Experience using Zendesk is a plus
• Strong desire to work in a close team/collaborative setting
• Solid experience with MS Office and G Suite
• Be capable of multitasking and working in a fast-paced environment
• Be flexible, dependable, and resourceful
• Have a desire to innovate and improve healthcare