Data Support Engineer
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.
Job Duties & Responsibilities
- You will identify, report and act on issues that lead to customer dissatisfaction
- You will collaborate with the development team to troubleshoot customer issues, find root causes, and generate solutions in a timely manner
- You will consult with development stakeholders to build reporting and key metrics
- You will support field teams by answering product questions and performing manual data fixes
Experience & Skill Requirements
- Strong proficiency in SQL
- Exposure to programming tools such as Python, Ruby, C#, Java
- Strong analytical and troubleshooting abilities
- Experience reasoning about complex systems and technology platforms
- Excellent oral and written communication skills
What We Like To See
- Prior experience working with product and engineering teams
- Self-starter and high degree of motivation to go above and beyond the task at hand
- Excellent attention to detail and strong outcome-oriented mindset
- Comfort working in a fast-paced environment with multiple stakeholders
The Perks
- Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
- Casual work environment, rewards, recognition and fun events
- Competitive pay
- Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
- Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.