Your mission, should you choose to accept it:

Adia is looking for an experienced Delivery Lead to join our exciting and innovative team. As the leading on-demand digital staffing platform in the US, a key component to our success is getting our workers to their jobs seamlessly every day. This isn’t as simple as it sounds; it involves open communication between our Sales, Product, and Operations teams, as well as aligned priorities and keen management skills -- that’s where you come in!

Ultimately, we are looking for a self-starter with stellar communication skills, attention to detail, and experience in operational management, specifically in delivery of products or services.

You will:

• Develop processes and ensure successful delivery of services to our workers and clients
• Find innovative ways to attract workers to jobs, utilizing every resource available while carving out and implementing new processes
• Gain full understanding of Adia platform offerings and value proposition 
• Ingrain language expressing Adia’s value proposition across delivery communications to workers and clients
• Manage a small team of Client Success and Fulfillment representatives
• Collaborate closely with and guide our Fulfillment representatives to ensure Adia workers show up to any shifts they have booked through our app
• Collaborate closely with and guide our Client Success representative to reduce churn and increase lifetime value of our clients
• Speak directly with clients and workers alike to ensure retention on the Adia platform
• Create scalable internal processes to enhance client and worker experience, with the ultimate goal of increasing transactions on the platform and monetizing our services
• Drive business process and technical solution implementation by working with the Product team on key features to enhance on the platform based on worker and client feedback
• Train existing and new Adia team members on delivery best practices and policies
• Proactively think of innovative technical and non-technical ways to tackle delivery challenges on a daily basis

What you bring to the table:

• 3+ years of experience with a company that has a delivery or marketplace component
• 2+ years of people management experience 
• Experience in a fast-paced, high-growth startup environment preferred
• Customer/user-facing experience via different communication channels
• A sense of responsibility and accountability that inspires you to be proactive and resolve issues in a timely manner
• An eagerness to problem solve in real time on the phone with clients and workers to ensure smooth delivery processes
• An understanding of different types of users and audiences -- and how to adapt messaging to them
• You are process-driven and methodical, but you can adapt to change quickly
• You are equally as excited about high level strategy as you are about getting your hands dirty on a day-to-day basis
• You enjoy working in a collaborative team environment of high-energy individuals and inspiring people to do their best work
• You have a super positive attitude and infectious mentality -- and you get excited about, not discouraged by, solving roadblocks and challenges

Our Culture:

Adia is the leading on-demand staffing platform. We give businesses a better way to find the people they need. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, and weekly pay. Launched in Switzerland back in October 2016, Adia launched in the US in early 2018. Today we help businesses and workers using our platform throughout the US.

Adia is a fast-growing, hardworking, curious (like, Alice in Wonderland curious) organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We’re an early player in the HR tech space, which brings excitement and purpose to our work. If you’re looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you.

We have an incredible future ahead of us, and we’d love for you to be a part of our journey toward it.

Still here? Apply now.

Note: This position is temporarily remote due to COVID-19, but the Delivery Lead will be expected to work in our Austin office once it reopens.

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Adia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.