Desktop Support Manager

Company Overview

At Modernize Home Services (a QuinStreet vertical) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Covid-19 Hiring Update: As a company, we’ve transitioned to a work-from-home model and will continue to interview and hire during this time.

Job Category

QuinStreet is seeking a Desktop Support Manager to join our IT and Operations Team onsite in our downtown Austin office. This role provides hands-on and remote technical support for a range of PC, Mac, tech equipment, peripheral, and telephony.  Although this position will not have direct reports, they will be the face of the IT Ops team for the Austin office.

Responsibilities

• Provide full desktop service to client base end users in local offices (in person and remotely)
• Maintenance and problem solving with respect to workstations and desktop applications
• Provide feedback on work in progress
• Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
• Ability to provide support for mid to large enterprise level organizations
• Other duties/tasks as assigned
• Hands on Support for networking team as needed

Qualifications

• Ability to provide outstanding customer service
• Exceptional interpersonal and communications skills
• Possess excellent analytical and problem solving skills
• Practical knowledge of Remote Desktop or other remote assistance programs
• Hands on experience Supporting and troubleshooting MAC OS
• Experience Supporting Microsoft Windows 10, Microsoft Office 2010/2013/365
• Experience working with smart phones and tablets such as iPhones, iPads and Droids
• Experience Supporting Microsoft Teams
• Knowledge of G-suite Products and Slack
• Experience with Jamf Suite

QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.