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Desktop Support Technician

| Austin
Amherst is hiring for a Desktop Support Technician to join our IT department to be the first point of contact for Amherst employees experiencing any technical support related issues including but not limited to; software applications, desktop hardware, IP telephony services and printing. You will work at our Main Street Renewal office and occasionally commute to our HQ office at Capital of Texas Highway.
 
Founded in 1993, Amherst is a financial services company headquartered in Austin, TX. We offer a wide array of brokerage, investment banking and advisory services covering the residential, commercial mortgage and structured finance markets for global institutional investors. We’ve developed cutting edge proprietary analytical tools and methodologies that give us the competitive edge in our broker dealer, origination and asset manager lines of business.
 
 
Responsibilities:
  • Interact with Amherst employees over the phone, in person or via video conferencing to bring resolution to reported issues
  • Diagnose and research complex issues involving multiple networked systems
  • Provide excellent customer service in demanding situations
  • Escalate issues to systems & network engineering or security as appropriate
  • Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees
  • Install and configure hardware and software on desktop computers and laptops
 
Requirements:
  • 3+ years of desktop support supporting medium to large size businesses
  • In depth experience with Microsoft Windows 7 and Office 2010/2013
  • Process driven with experience utilizing IT ticketing systems
  • Strong time management skills and the ability to prioritize workload
  • Self-motivated with the ability to proactively identify areas of needed improvement
  • Experience with Jabber or Lync and Cisco Call Manager is preferred 
  • Enthusiastic team player with excellent written and verbal communication skills
 
Physical Requirements: 
  • Ability to lift up to 60 lbs. for equipment installation 
  • Ability to crouch beneath desks for workstation installation 
  • Ability to work on ladders for wireless system maintenance, etc.
We are located in a modern and spacious office with breathtaking views of Lake Austin, the 360 Bridge and the rolling hills of Northwest Austin. In addition to continued professional development, we also offer excellent salaries, semi-annual bonuses, a comprehensive benefits package and catered lunches daily!
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • HadoopDatabases
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

Two offices around Austin at our HQ with beautiful views of Lake Austin in a modern office and our tech co-working space near Lady Bird Lake

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!

Austen

Director of Talent Programs

What projects are you most excited about?

I'm most excited about our Budget Revision Project! We were tasked with the challenge of moving a tedious process into a more user and mobile friendly system. This will allow the field teams to submit budget revisions from MSR Properties and have one system to manage the majority of their work. This excitement is why I love being a part of the team

Gage

Business Analyst

How has your career grown since starting at the company?

“At Amherst, I am able to work collaboratively with peers who have had years of experience similar to mine. The technology is current and evolving as the company grows. Therefore, my skills stay current and always improve.”

Stan

Senior Systems Engineer

How do your team's ideas influence the company's direction?

My team is expected to create new IP (Intellectual Property) through innovation in software, hardware, workflow process and data. Our goal is to build franchise value/shareholder value, solve difficult problems through creative solutions, and improve over-all efficiency that in turn makes life easier for all of Amherst

Todd

Chief Technology Innovation Officer

What are some things you learned at the company?

Within my first year, I have acquired solid enterprise-level knowledge in developing .NET applications by using Angular 4+, ASP.NET MVC, WPF, Entity Framework, and advanced SQL. We’re transitioning into ‘React’ apps that I'm excited about as it will add to my tech skills. I like that we have autonomy regarding the tech decisions in development

Ruchi

Software Engineer

What are Amherst Perks + Benefits

Amherst Benefits Overview

Competitive salaries
Choice of Mac or Windows hardware
Flexible vacation days, paid holidays, and work from home options
Medical, Dental, Vision, LTD, Life, EAP, and 401K with matching benefits
Stellar colleagues with proven track records
Free sodas, kombucha, cold brew, beer and healthy and unhealthy snacks at our Barton Springs WeWork location
Free lunch every day and breakfast tacos on Thursdays!

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Our coworking space near Ladybird Lake is pet-friendly!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certifications assistance. Daily catered lunch and stocked kitchens. Monthly birthday celebrations. Casual work environment with regular team-building outings. Breakfast Taco Thursday.

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