Desktop Support Technician at CrowdStrike

| Austin
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About CrowdStrike

CrowdStrike is the leader in cloud-delivered next-generation endpoint protection, threat intelligence, and pre- and post-incident response services.  With the ability to collect and process over 100 billion events a day, CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation antivirus (AV), endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent.  We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies. Our growth and innovation are driven by incredible employees who deliver unmatched customer success.   

We have received a number of exciting awards including:

  • October 2018: 100 Best Medium Workplaces Second Year in a Row by Fortune magazine.
  • June 2018:  Closed over $200 million, led by General Atlantic, Accel and IVP, with participation from March Capital and CapitalG (Google), achieving a valuation of more than $3 billion.
  • April 2018:  CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.

Desktop Support Technician

The CrowdStrike Information Technology team is looking for Desktop Support Technician to join our team. The IT team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the IT team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

Duties and Responsibilities

  • Serve as technical problem resolution resource for front line ServiceDesk support and assist with inbound support requests to receive, triage and resolution for internal customers.
  • Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations.
  • Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems.
  • Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets.
  • Configuring new-hire systems and performing IT on-boarding for new employees.
  • Acting as a local resource for hands and eyes assistance in the server/networking room. Potential occasional travel to remote offices for similar projects (travel one to two times per year within continental US).
  • Collaborating with (getting help from or providing help to) more senior system and network engineers and other teams’ subject matter experts with projects, problem resolution, or initiatives.
  • Researching, installing and evaluating new products and services for deployment to internal customers.
  • Implementing, improving and documenting new and existing policies, procedures and processes for IT systems.
  • Maintain inventory, assist with asset procurement, delivery and shipping.
  • Support for A/V equipment in the conference rooms.
  • Assist in supporting the Executives in the office as necessary.

Required Skills 

  • Communication: patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls.
  • Explaining computer concepts/procedures/policies to non-technical internal customers; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
  • Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
  • Beginning to Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management.
  • Tangible understanding of security best practices, worst practices, concepts and real-world application.
  • Must speak fluent English, possess a valid United States driver’s license and own a working vehicle.
  • Must be capable of lifting 50lbs.

Preferred Skills

  • Scripting: experience with scripting or reverse engineering scripts in PowerShell/Linux
  • Systems management and automation: experience with WSUS, basic Group Policy and automation services
  • Networking concepts: basic network concepts and troubleshooting
  • Basic understanding of networking concepts: TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling (straight through vs crossover, patch panels and patch ports, tracing/toning cables and troubleshooting wiring issues, etc...)
  • Familiarity with Linux: understanding of the Linux command line, services, data manipulation, installation and high-level system operation.
  • Exposure to scripting for task automation (JAMF/GHOST/ACRONIS/SCCM)

Benefits of Working at CrowdStrike:

  • Market leader in compensation and equity awards
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan 
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events 

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industry’s best and brightest from a diverse talent pool. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their

Theo

Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.

Marit

SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.

Pasquale

Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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