Luxury Presence is a post-series A, Stanford StartX-accelerated startup, and we’re looking to hire a Desktop Support Technician to join our technology team. Backed by Silicon Valley’s Switch Ventures, Toba Capital and Bessemer Ventures, we’ve seen tremendous growth over the past year. 

As a Desktop Support Technician on the IT team, you will oversee, support, and maintain our organizational laptops/desktops, other systems, and peripherals. You will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. Our team is growing quickly in both product and headcount, which is an exciting opportunity for impact!

Is this you?

- Find deploying, configuring, and supporting operating systems on desktop and mobile platforms exciting

- Understand and appreciate the need for information security within systems and user devices

- Providing excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time

- Prioritizing and executing tasks in a high-pressure environment

- Being an independent and tenacious problem solver

- You are empathetic: You take others' opinions into account and clearly communicate your thoughts to reach solutions quickly

- Understand and appreciate our clients, and you enjoy seeing your work improve the work of others

You have:

- 3+ years of hands-on experience as a desktop support engineer or support technician with hardware troubleshooting experience

- Working technical knowledge of current protocols, operating systems, and standards

- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

- Knowledge of popular operating systems, software applications, and remote connection systems

- Able to read and understand technical manuals, procedural documentation, and OEM guides

- Ability to travel and work after hours when necessary

- Excellent interpersonal skills

- Good written and verbal communication skills

- CompTIA A+/Network+/HDI certifications preferred

- Bachelor’s degree in computer science or information technology is a plus

Your opportunities for impact:

- Administer and resolve issues with end-user workstation, network, and software products

- Prepare, test, and deploy applications for monitoring workstation performance, security, and keeping software up to date

- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required workstation service levels

- Perform on-site analysis, diagnosis, and resolution of complex workstation issues for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed

- When necessary, liaise with third-party support and equipment vendors

- Advising on software or hardware upgrades

- Providing basic training in computer operation and management

- Completing job reports and ordering supplies

Who we are: Luxury Presence is a real estate SaaS company providing real estate agents and companies with cutting-edge software to grow their business. An official partner to four of the largest national brokerages, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures, Toba Capital, and Bessemer Ventures. Luxury Presence was recognized in 2020 as the 322nd fastest growing private company in America by Inc. and as a Best Place to Work by BuiltinLA. The company launched in 2016 and its client list includes leading realtors and companies who purchase template-based websites, a home search tool, listing referral network, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 3000+ clients, including 22 of the WSJ Top 100 agents.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.