Developer Support Engineer at Procore Technologies

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We’re looking for a Developer Support Engineer that will delight developers and assist them through the integration lifecycle. In this role, you’ll successfully enable Procore’s transition from Product to Platform by helping third-party developers, clients and systems integrators to efficiently build, deploy, support, and monitor their integrations to redefine the Construction Industry. As Procore’s developer advocates, we are passionate about supporting a quality API while focusing on the developer experience and championing our developers' interests internally at Procore. 

As a Developer Support Engineer, you’ll work closely with R&D teams to improve our API by sharing feedback, engaging in API designs, and testing new features. This role is ideal for technical people who love to collaborate, advocate, and champion third-party developers and their interests.

The ideal candidate is highly motivated with a passion for technology and creative problem-solving. You are self-reliant and work well individually on projects and within groups and team settings. You are able to improvise and use reason to provide innovative solutions to challenging problems. 

This position can be based in our Carpinteria, CA, Austin, TX, or Portland, OR office. We’re looking for someone to join our team immediately. 

What You'll Do

  • Serve as the primary technical point of contact for developers building on the Procore platform: API capabilities, integrations, troubleshooting issues, and more
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Engage with the product and engineering teams to help build, drive and improve our tools, processes, API and developer experience
  • Participate in an Integration & Technical Services team that is committed to delivering efficient, powerful solutions to customers and developers.
  • Contribute to API design, developer experience and documentation of our APIs
  • Help build a strong developer community, collaborating on client communications and promoting our APIs

What We’re Looking For:

  • 1+ years experience
  • Bachelor’s Degree in Computer Science or related technical equivalent education and/or experience preferred
  • General understanding of web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. REST)
  • Programming experience and general knowledge of SQL; development experience with Ruby on Rails is desirable
  • Excellent written and verbal communication skills 
  • Ability to conduct client-facing communication and is comfortable bringing valuable insights to client meetings, and prioritizing or escalating customer issues as required
  • Ability to teach non-technical customers/other team members about APIs and integrations
  • Project and task-oriented with a focus on details

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Time allotted for learning
Online course subscriptions available
Customized development tracks
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