Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe believes in hiring the very best. We are known for our forward-thinking, multidimensional and exciting workplace where personal and professional fulfillment and company success go hand in hand. We take pride in crafting outstanding work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe such a phenomenal place to work.

Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/

About Adobe’s Commercial Digital Experience Business – Digital Foundations

Digital experiences are what we do – and specifically within our Commercial Digital Foundations family we support an array of products from Adobe Experience Manager (including Sites, Assets, and Forms), Analytics, and Target, all named leaders within Gartner’s Magic Quadrant. Adobe Experience Manager helps connect digital asset management, a powerful content management system, and digital enrollment to help brands thrive. Adobe Analytics matches and analyzes data from anywhere in our customers journey and enables versatile reporting, predictive intelligence, and more. Adobe Target maximizes AI so customers are empowered to test and personalize to every visitor, applying artificial intelligence with a single click – a key to modern optimization.

Position Summary

Digital Foundations Renewals Managers have tremendous influence and exposure across our organization, ecosystem (Solution and Technology Partners), and customer community.

We are seeking the next license renewal champion for our Digital Foundations technology stack – Adobe Experience Manager (including Sites, Assets, and Forms), Analytics, and Target. Segmented by key geographic regions within the Americas (US, Canada, and LATM), you will be assigned a portfolio with a mix of SMB to Enterprise customers with the focus of retaining all of your base, growing relationships, and improving client value; you must be a consultant that has a passion to discover, qualify, negotiate, and see renewals through completion until payment's in the door. Renewals Managers are a part of Commercial Customer Success and work cross functionally between other CS teams, legal, sales ops, finance, marketing, channel, support, executives, etc. Your primary measure of success is based upon defined renewal rates for the accounts within your portfolio.

The most impactful Renewal Managers can be described as fluid negotiators, genuine leaders, creative problem solvers, and lifelong learners. We invite you to apply if this sounds like you.

Responsibilities

What you will do

• Sustain high levels of client retention during contract renewals
• Negotiate commercials, prices, redlines, etc. with senior executives across varying organizations and industry verticals
• Drive memorable and delightful customer experiences
• Keep a clean house and maintain accurate/current information across systems
• Promote merchant health
• Grow opportunities and increase value throughout our renewal lifecycle

Requirements

• Experienced negotiator
• Authentic leadership
• Strong presentation skills
• Data driven
• Results oriented
• Lifelong learner
• High emotional intelligence
• Enterprise B2B renewal management experience
• Strong written and verbal communication skills
• Cross sell / upsell expertise
• Experienced with CRMs (ideally Salesforce)
• Bachelor’s degree or equivalent work experience

Things that will impress us

• Enterprise Software account management experience
• Contract renewals or customer success background
• Value-based selling certification (or similar)
• Deep understanding of Adobe Experience Manager, Analytics & Target
• Multi-lingual (Spanish)

Core Values

• Genuine – “We’re sincere, trustworthy and reliable”
• Exceptional – “We are committed to creating exceptional experiences that delight our employees and staff”
• Innovative – “We are highly creative and strive to connect new ideas with business realities”
• Involved – “We are inclusive, open and actively engaged with our customers, partners, employees and the communities we serve”