Director of Business Operations

| Austin | Remote
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Kazoo is an all-in-one Employee Experience platform that combines recognition, performance, and engagement in one powerful solution. By bringing together Real-time Recognition & Rewards, Continuous Performance Management, and Employee Engagement Surveys, Kazoo’s employee-first solution enables companies to build purpose-driven cultures while increasing productivity, retention, and revenue. With over 600 global customers, the Kazoo platform puts actionable analytics in the hands of business leaders, connecting them to what really matters.

Overview of the role:

The Director of Business Operations will provide strategic input, project oversight, process improvement, and tactical execution of Reporting and Operations at Kazoo.  Reporting into Kazoo’s COO, the person in this role will work closely with the Executive Team (in particular, with VP Sales, CMO, CFO and Head of Customer Success) and will be primarily accountable for these strategic objectives:

  • Improve Go To Market effectiveness and efficiency.

  • Assist in formulation and execution of Go To Market growth strategies.

  • Drive accountability through reporting, analytics and data management.

  • Manage Sales platforms and tools to ensure tight integration with other functional area platforms to ensure consistency/comprehensiveness in reporting and analytics.

  • Provide change management leadership.

This individual will be focused on meeting the needs of a growing and dynamic Go To Market team by driving efficiencies and improvements.  A successful candidate will be a highly motivated individual that is detail-, process- and customer service-oriented.


The awesome stuff you'll do:


  • Sales Operations - Coordinate sales reporting, forecasting, planning, and budgeting. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization planning efforts. As needed, coordinate planning activities with other functions and stakeholders within the company. 

  • Marketing Operations - Partner with Marketing on forecasting and investment strategy; gearing expectations, etc. Assist with marketing results reporting by partnering with the digital marketing team to rationalize and maximize MarTech stack investments.

  • GTM strategy - Segmentation analysis and strategic prioritization/investment recommendations. Build, support & maintain account targeting strategy and implementation to optimize sales CAC and accelerate bookings growth

  • Revenue and Margin Optimization - Work in conjunction with Finance and optimize the pricing tools to meet the targeted sales objectives. Participate in analysis of competitive and economic landscape to evaluate threats or opportunities. Analyze current and historical results to identify actionable opportunities, develop ideas, and make recommendations to improve pricing performance at the customer, segment, and product level

  • Reporting and Compliance - Work closely with the Company’s Board Working Team to develop and implement best operational business practices. Assist with board material development as needed. 

  • Compensation Strategies - Develop and design sales incentive compensation structures and related quotas to meet company objectives. Support the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources. 

  • Sales Enablement and Optimization - Support and develop the sales training programs. Proactively identify opportunities for sales process improvements. Work closely with Sales to inspect sales process quality and prioritize opportunities for improvement. Implement enabling technologies and monitor the assigned sales organization’s compliance with required standards for maintaining CRM technology investment.

What you'll need to be successful:


  • Minimum five years of sales, marketing and/or financial senior management experience in a business-to-business sales environment. 

  • Minimum three years in a sales operations, business planning, or sales support management role.

  • Strong analytical and quantitative skills; attention to detail; ability to determine trends and propose solutions

  • Significant experience with and success using

  • Experience necessary to help formulate a vision and strategy for the Go To Market team, including an excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management and sales quotas)

  • Ability to thrive in a team-oriented, cross-departmental environment

  • Cross-functional business knowledge, especially in the areas of Finance and Professional Services

  • Ability to build and maintain effective working relationships both internally and externally

  • Desire and aptitude to constantly seek out problem areas and drive positive change

  • Excellent communication and presentation skills; comfortable facilitating and leading classroom and live web-cast delivery 

  • Self-motivated with a willingness to learn and self-teach

  • Strong project management skills and training skills

  • Effective organizational and time management skills

  • Deadline-drive

  • Proficiency with the Microsoft or G Suite suite of products and deep experience with Microsoft Excel or Google Sheets

  • Bachelor’s Degree in Business Management or equivalent degree/experience 


If you’ve reached this point in the job description and feel you’re still not sure if you should apply...Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Yes, &” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day! 

When you work at Kazoo, we provide competitive benefits to make your life better both in and out of the office, which include: health, dental and vision insurance; open vacation policy; flexible wfh policy; 12 paid holidays; 401k program; Stocked kitchen; Mac Laptop; Transportation/Parking Stipend; Generous Parental Leave; Fertility benefits; Breast milk delivery; EAP & more!

At Kazoo, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices.  Kazoo commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Kazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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206 E. 9th Street, Austin, TX 78701

An Insider's view of Kazoo

What are some social events your company does?

I have never had so much fun at company social events before coming to Kazoo. Whether it’s Halloween where we’re all dressing up and competing for the best costume, social lunches, playing trivia, or end-of-year celebration, it’s always a hoot! Getting together with my fellow KazooCrew both in and out of the office is something I look forward to.


Head of People & Talent

What projects are you most excited about?

Kazoo is at an exciting tipping point, and partnerships and integrations are key to moving the needle. Many meaningful relationships for the business have been built especially with employee engagement being so top of mind. I’m excited about 2021 as we bring the partner channel from a foundational phase to the point of opening new doors for Kazoo.


Business Development Director

How does the company support your career growth?

Kazoo supports my career growth by providing me with the tools I need & allowing me to determine when & how to use them. By trusting that I have the best interest of both our organization and our customers in mind, I’m able to try new things, introduce new ideas & continue learning. It's that level of trust & autonomy that has allowed me to grow.


Manager, Accounts

How do you empower your team to be more creative?

I encourage teams to challenge the status quo, get creative, continuously improve processes and optimize tasks. We have a culture that allows for some trial and error in order to learn, which has led to more successful outcomes. People are more willing to think outside the box to solve problems instead of always going with what has been done before


Chief Financial Officer

What are Kazoo Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have organized a Culture Committee that helps to improve culture, drive cross-departmental connections, discuss important topics, and organize frequent activities/events
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Documented equal pay policy
Highly diverse management team
Unconscious bias training
We offer Unconscious Bias training as part of our onboarding process
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Upon hire, employees will receive company stock based on level
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Kazoo has a Flexible Paid Time Off (PTO) Policy for our full-time, benefits-eligible employees. We suggest employees take off at least 20 days (4 weeks)
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
ping pong, giant checkers, giant Jenga and video game hook ups
Stocked Kitchen
Snacks delivered every Monday
Some Meals Provided
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
We partner with LinkedIn Learning and provide employees with a license for continued education upon request
Customized development tracks
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